Joyalukkas Customer Relationship Manager Interview Questions and Answers

To control shrinkage in a retail store, implement strict inventory management, enhance security measures, and train employees on loss prevention.

• Implement strict inventory management practices such as regular stock counts and audits

• Enhance security measures by installing surveillance cameras, alarm systems, and anti-theft devices

• Train employees on loss prevention techniques like proper cash handling, identifying shopli...read more

KPI stands for Key Performance Indicator. It is a measurable value that demonstrates how effectively a company is achieving its key business objectives.

• KPIs are used to evaluate the success of an organization or of a particular activity in which it engages.

• They help to focus attention on what is important and to monitor progress towards strategic goals.

• Examples of KPIs include revenue growth, customer satisfaction, emp...read more

Customers are individuals or organizations who purchase goods or services from a business.

• Customers are the lifeblood of any business

• They are the reason why businesses exist

• They have needs and wants that businesses aim to fulfill

• Customer satisfaction is crucial for business success

• Repeat customers are valuable assets for businesses

My sspd stands for strong problem-solving and decision-making skills.

• I have a proven track record of analyzing complex situations and coming up with effective solutions.

• I am able to make quick and informed decisions under pressure.

• I excel at prioritizing tasks and managing time efficiently to meet deadlines.