How Complaint management follow with technical team

Question

Accepted Answer

Complaint management involves communication and coordination with the technical team to resolve issues efficiently.

Complaints are logged and categorized by the helpdesk team.
Helpdesk team communicates the details of the complaint to the technical team.
Technical team investigates the issue and provides a solution.
Helpdesk team updates the complainant on the progress and resolution.
Regular meetings or updates between helpdesk and technical team to discuss recurring issues or improvements.

Accepted Answer

Daily complaint tracker share to client and also follow up with technical team