How do you close the Trouble Ticket (TT) on your end after a fiber cut has been resolved?

Question

Accepted Answer

To close a Trouble Ticket (TT) after resolving a fiber cut, update the ticket status, document the resolution, and notify stakeholders.

Update the TT status to 'Resolved' or 'Closed' in the ticketing system.
Document the details of the fiber cut resolution, including steps taken and time taken to resolve.
Notify stakeholders such as the customer, network operations team, and management about the resolution.
Close the TT only after confirming that the fiber cut issue has been completely resolved and services are restored.
Ensure all relevant information and communication regarding the fiber cut and resolution are properly documented for future reference.

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