2. What do you know about BPO?

Question

Accepted Answer

BPO stands for Business Process Outsourcing, which involves contracting non-core business activities to a third-party provider.

BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, HR, accounting, and IT services.
BPO providers are typically located in countries with lower labor costs, such as India, the Philippines, and Mexico.
BPO services can be delivered through various models such as onshore, offshore, nearshore, and hybrid models.
Examples of BPO companies include Accenture, IBM, Infosys, and Wipro.
BPO has become a popular business strategy for companies looking to streamline their operations and focus on their core competencies.

Accepted Answer

BPO call centers handle more than simply calls. a voice based and back office solve the customer problems

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