JBM Group Junior Executive Interview Questions and Answers

7QC tools are quality control tools used to identify and solve problems. Pareto chart is a tool used to prioritize problems.

• 7QC tools include fishbone diagram, control chart, histogram, scatter diagram, etc.

• Pareto chart is a bar graph that displays the relative frequency or size of problems in descending order of importance.

• It helps in identifying the vital few problems that need to be addressed first.

• For example, a Pareto chart can be used to identify the top 20% of customer...read more

Process parameters are variables that affect the outcome of a process. They can be controlled to ensure consistent results.

• Process parameters are variables such as temperature, pressure, and time that affect the outcome of a process.

• Controlling process parameters involves monitoring and adjusting them to ensure consistent results.

• For example, in a manufacturing process, controlling the temperature and pressure of a machine can ensure that the product is of consistent quality....read more

The question is unclear and requires clarification.

• The question needs to specify what A3 refers to.

• Without context, it is impossible to determine the number of points in A3.

• Clarify the question before attempting to answer it.

Handling customer feedback requires active listening, empathy, and prompt action.

• Listen actively and attentively to the customer's feedback.

• Show empathy and understanding towards the customer's concerns.

• Take prompt action to address the customer's feedback and resolve any issues.

• Thank the customer for their feedback and follow up with them to ensure their satisfaction.

• Use customer feedback to improve products, services, and overall customer experience.

Defects are imperfections or flaws in a product or process that deviate from the desired specifications.

• Defects can occur in various forms such as physical damage, incorrect dimensions, missing components, or malfunctioning parts.

• Examples of defects include scratches on a surface, a misaligned part in a product, a software bug causing errors, or a leak in a plumbing system.

• Defects can lead to product failures, customer dissatisfaction, increased costs for rework or replacemen...read more

Quality is the measure of excellence or superiority of something.

• Quality is meeting or exceeding customer expectations.

• It involves consistency, reliability, and durability.

• Quality can be subjective and vary depending on the context.

• Examples of quality include a well-built product, excellent customer service, and high-quality materials.