What are different type of priorities in SLA?

Question

Accepted Answer

SLA priorities include critical, high, medium, and low.

Critical priority is for issues that require immediate attention and resolution.
High priority is for issues that are important but not as urgent as critical issues.
Medium priority is for issues that are important but can wait for a little while.
Low priority is for issues that are not urgent and can be resolved at a later time.
SLA priorities are usually defined in terms of response time and resolution time.
For example, a critical issue may require a response within 1 hour and resolution within 4 hours, while a low priority issue may have a response time of 24 hours and a resolution time of 72 hours.

Accepted Answer

If the issue is global issue like many user are facing the same issue and work is being affected the a global ticket is to be  created and sent to the level 2 aur Level 3 team and if the ticket is having problem which is being occurred again again it's being sent to level 2

What are different type of priorities in SLA?

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