Difference between service & Incident Ticket?

Question

Accepted Answer

Service tickets are requests for a change or new service, while incident tickets are requests for help with an existing service.

Service tickets are proactive and planned, while incident tickets are reactive and unplanned.
Service tickets are often initiated by the IT department, while incident tickets are initiated by end-users.
Examples of service tickets include requests for new software or hardware, while examples of incident tickets include requests for password resets or software errors.
Service tickets are typically more complex and require more planning and resources than incident tickets.

Accepted Answer

Service tickets are requests for a change or new service, while incident tickets are requests for help with an existing service.

Service tickets are proactive and planned, while incident tickets are reactive and unplanned.
Service tickets are often initiated by the IT department, while incident tickets are initiated by end-users.
Examples of service tickets include requests for new software or hardware, while examples of incident tickets include requests for password resets or software errors.
Service tickets are typically more complex and require more planning and resources than incident tickets.

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