What is the difference between Customer Success and Customer Support

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Customer Success focuses on proactive relationship-building and ensuring customer goals are met, while Customer Support focuses on reactive issue resolution.

Customer Success is proactive and focuses on building long-term relationships with customers to ensure their goals are met.
Customer Support is reactive and focuses on resolving customer issues and providing technical assistance.
Customer Success involves understanding the customer's business needs and helping them achieve success with the product or service.
Customer Support involves troubleshooting technical issues, answering questions, and providing guidance on product usage.
Customer Success aims to prevent customer churn by ensuring customers are satisfied and achieving their desired outcomes.
Customer Support aims to address customer concerns and provide solutions to problems they encounter.

What is the difference between Customer Success and Customer Support

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