SM Heights Interview Questions and Answers

Use ServiceNow to create separate CMDB health reports for different classes

• Create separate health reports by configuring different health indicators for each CMDB class

• Utilize ServiceNow's reporting capabilities to generate customized reports based on class criteria

• Implement filters and groupings to organize data by class for more targeted analysis

AI can enhance ServiceNow by automating repetitive tasks, providing predictive analytics, and improving user experience.

• AI can automate routine tasks such as incident categorization and routing, reducing manual effort and improving efficiency.

• AI can provide predictive analytics to anticipate and prevent service disruptions, improving overall system reliability.

• AI can enhance user experience by offering personalized recommendations, chatbots for self-service, and natural langu...read more

Discovery process in ServiceNow is used to identify and map IT infrastructure within an organization.

• Discovery process involves scanning the network to identify devices, applications, and services.

• It creates a map of the infrastructure showing relationships between different components.

• Discovery can be scheduled to run at regular intervals to keep the map up to date.

• It helps in understanding the dependencies and impact analysis during changes or incidents.

ServiceNow supports various types of integrations including REST, SOAP, JDBC, LDAP, and MID Server.

• REST API integration

• SOAP web services integration

• JDBC integration for database connectivity

• LDAP integration for directory services

• MID Server integration for connecting to on-premise systems

Duplicate records in CMDB can be managed by implementing data quality checks, automated tools, and manual review processes.

• Implement data quality checks to identify duplicate records based on unique identifiers such as serial numbers or MAC addresses.

• Utilize automated tools like ServiceNow's Duplicate Record Management to merge or delete duplicate records.

• Establish manual review processes for complex cases where automated tools may not be sufficient.

• Regularly audit and clean ...read more

ServiceNow is expected to continue growing and evolving to meet the changing needs of organizations in terms of digital transformation and workflow automation.

• ServiceNow will likely expand its capabilities in AI and machine learning to enhance automation and decision-making processes.

• Integration with other platforms and tools will become more seamless to provide a more holistic solution for organizations.

• ServiceNow may focus on enhancing user experience and customization opti...read more

Best practices for Integration

• Understand the systems being integrated

• Use standard protocols like REST or SOAP

• Implement error handling and logging

• Consider security measures such as encryption

• Perform thorough testing before deployment