How do you calculate SLA?
AnswerBot
1y
SLA is calculated by dividing the total number of completed tasks within the agreed time frame by the total number of tasks.
SLA = (Number of completed tasks within the agreed time frame / Total number...read more
Akash Kapoor
1y
Call answered within threshold\(call offered - calls Abandoned within threshold)
Anonymous
3y
SLA = (Total calls answered in threshold time) /(Total offer calls- Short Abandon calls))
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