what do you understand by customer satisfaction.? what are the types of GDS? Why the travel and tourism sector? Future goals and why us?

Question

Accepted Answer

Customer satisfaction refers to meeting or exceeding customer expectations and ensuring their needs are fulfilled.

Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations.
It involves understanding and fulfilling customer needs and preferences.
It is important for building customer loyalty and repeat business.
Customer satisfaction can be measured through surveys, feedback, and reviews.
Examples of customer satisfaction initiatives include personalized service, prompt response to queries, and resolving complaints effectively.