What is CTS process and what is ltr

Question

Accepted Answer

CTS process is a customer service process that focuses on resolving customer issues and providing excellent service. LTR stands for Lifetime Value of a Customer.

CTS process is a customer service process that aims to address customer concerns and provide satisfactory solutions.
It involves handling customer inquiries, complaints, and requests through various channels like phone, email, and chat.
The process includes gathering relevant information, analyzing the issue, and providing appropriate resolutions.
Customer satisfaction and retention are key goals of the CTS process.
LTR refers to the Lifetime Value of a Customer, which is the predicted net profit a customer will generate over their entire relationship with a company.
It helps businesses understand the long-term value of acquiring and retaining customers.
Calculating LTR involves considering factors like customer acquisition cost, average purchase value, and customer retention rate.
By focusing on increasing LTR, companies can prioritize customer loyalty and maximize profitability.

What is CTS process and what is ltr

Top HR questions asked in IDFC FIRST Bank Associate Customer Service Manager