How to handle customer and dealer channels

Question

Accepted Answer

To handle customer and dealer channels, it is important to prioritize communication, establish clear expectations, and provide exceptional service.

Establish open lines of communication with both customers and dealers to ensure their needs are being met
Set clear expectations for response times, issue resolution, and overall service
Provide exceptional service by going above and beyond to address concerns and provide solutions
Regularly gather feedback from both customers and dealers to identify areas for improvement
Train and empower customer service representatives to handle a variety of situations and provide personalized service
Examples: Offer personalized product recommendations to customers based on their needs and preferences, provide dealers with regular updates on new products and promotions

Accepted Answer

Customer satisfaction is must approved from their need.

Accepted Answer

Customer needs is matter for taken insurance from us.

Top ICICI Lombard General Insurance Company Customer Service Manager interview questions & answers