How to solving the customer issue .

Question

Accepted Answer

Solving customer issues requires active listening, empathy, and prompt action.

Listen actively to the customer's concerns and ask clarifying questions.
Show empathy and understanding for their situation.
Take prompt action to resolve the issue, whether it's offering a solution or escalating to a higher authority.
Follow up with the customer to ensure their satisfaction and address any further concerns.

Accepted Answer

Solving customer issues requires active listening, empathy, and prompt action.

Listen actively to the customer's concerns and ask clarifying questions.

Show empathy and understanding for their situation.

Take prompt action to resolve the issue, whether it's offering a solution or escalating to a higher authority.

Follow up with the customer to ensure their satisfaction and address any further concerns.

Accepted Answer

Solving customer issues requires active listening, empathy, and prompt action.

Top ICICI Bank Sales Officer interview questions & answers