What is key role of customer service

Question

Accepted Answer

The key role of customer service is to provide assistance and support to customers, ensuring their satisfaction and loyalty.

Customer service plays a crucial role in building and maintaining strong relationships with customers.
It involves addressing customer inquiries, concerns, and complaints in a timely and efficient manner.
Customer service representatives act as the face of the company, representing its values and brand.
They provide product or service information, assist with purchases, and offer guidance.
Customer service helps to resolve issues and ensure customer satisfaction, leading to customer loyalty and repeat business.
Examples: Resolving billing discrepancies, assisting with technical support, handling product returns.

Accepted Answer

To check and provide the valid information regd. their respective queries...

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