What is Incident and how it is created

Question

Accepted Answer

An incident is an unplanned interruption or reduction in quality of an IT service. It is created when an event is detected or reported.

An incident is an event that disrupts or has the potential to disrupt normal IT operations.
It can be created when an event is detected by monitoring systems or reported by users.
Incidents can range from minor issues like software crashes to major outages.
They are typically logged in an incident management system for tracking and resolution.
Examples of incidents include network failures, server crashes, application errors, and security breaches.

Accepted Answer

Incident is ticket created by user after facing issue, where user mention issue details server/URL/Login issue etc.If user face issue in application/web application he chooses contact support team and describe his/her issue and automatically ticket (incident) is created .

What is Incident and how it is created

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