What are business outcomes? Would you focus on outcomes or outputs and why

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Accepted Answer

Business outcomes are the desired results or benefits that a business aims to achieve, as opposed to outputs which are the deliverables or products of a process.

Business outcomes are the ultimate goals that drive the organization forward.
They focus on the value created for the business and its customers.
Outcomes are measurable and have a direct impact on the success of the business.
Focusing on outcomes ensures that the work being done is aligned with the overall goals of the organization.
For example, a business outcome could be increasing customer satisfaction by 20% within the next quarter.

What are business outcomes? Would you focus on outcomes or outputs and why

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