Difference between incident management and major incident management

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Incident management deals with any unplanned interruption while major incident management deals with critical incidents that require immediate attention.

Incident management is a process of managing any unplanned interruption in the service, whereas major incident management deals with critical incidents that require immediate attention.
Incident management aims to restore normal service operation as soon as possible, while major incident management focuses on minimizing the impact of the incident on the business.
Major incidents are usually high-priority incidents that require a separate process and a dedicated team to manage them.
Examples of major incidents include a server outage, a security breach, or a major network failure.
Incident management is a reactive process, while major incident management is a proactive process that involves identifying potential major incidents and preparing for them in advance.

Difference between incident management and major incident management

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