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10+ Ivangel Sales & Services Interview Questions and Answers

Updated 16 Nov 2024

Q1. How many operating system do you know install

Ans.

I am familiar with installing multiple operating systems.

  • I have experience installing Windows operating systems such as Windows 10, Windows 8, and Windows 7.

  • I am proficient in installing various Linux distributions like Ubuntu, CentOS, and Fedora.

  • I am also familiar with macOS installations on Apple computers.

  • I have knowledge of installing server operating systems like Windows Server 2016 and Linux server distributions.

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Q2. Are you familiar with IT ticketing system?

Ans.

Yes, I am familiar with IT ticketing systems.

  • I have experience using popular IT ticketing systems such as ServiceNow, Jira Service Desk, and Zendesk.

  • I am proficient in creating, updating, and resolving tickets in a timely manner.

  • I understand the importance of accurately documenting all relevant information in tickets for tracking and reporting purposes.

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Q3. what is OST and PST in outlook

Ans.

OST and PST are file formats used by Microsoft Outlook to store email, contacts, and other data.

  • OST stands for Offline Storage Table and is used by Outlook to store a copy of mailbox data on the local computer.

  • PST stands for Personal Storage Table and is an Outlook data file that stores email messages, contacts, calendar items, and other data.

  • OST files are used when working with Exchange Server accounts, allowing offline access to mailbox data.

  • PST files are typically used for...read more

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Q4. what is DNS and DHCP how to config

Ans.

DNS is a system that translates domain names to IP addresses. DHCP is a protocol that assigns IP addresses to devices on a network.

  • DNS stands for Domain Name System

  • DNS translates domain names to IP addresses

  • DHCP stands for Dynamic Host Configuration Protocol

  • DHCP assigns IP addresses to devices on a network

  • To configure DNS, you need to set up DNS servers and configure DNS zones

  • To configure DHCP, you need to set up a DHCP server and configure DHCP scopes

  • DNS and DHCP are often u...read more

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Q5. how to update patches in windows system

Ans.

Windows patches can be updated using Windows Update or manually downloading and installing them.

  • Open Windows Update and check for available updates

  • Download and install updates manually from Microsoft's website

  • Use a patch management tool like WSUS or SCCM

  • Ensure system is backed up before installing updates

  • Reboot system after installing updates

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Q6. how to configure printer

Ans.

To configure a printer, you need to connect it to the computer, install the necessary drivers, and set up the printer settings.

  • Connect the printer to the computer using a USB cable or through a network connection

  • Install the printer drivers by either using the installation CD provided with the printer or downloading the drivers from the manufacturer's website

  • Configure the printer settings such as paper size, print quality, and default printer

  • Test the printer by printing a test...read more

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Q7. difference between o365 and office 2016

Ans.

Office 2016 is a desktop application suite while O365 is a cloud-based subscription service that includes Office 2016.

  • Office 2016 is a one-time purchase while O365 is a subscription-based service.

  • O365 includes additional features like OneDrive, Skype for Business, and Exchange Online.

  • Office 2016 can only be installed on a limited number of devices while O365 can be installed on multiple devices.

  • O365 provides regular updates and new features while Office 2016 only receives sec...read more

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Q8. what is Active directory

Ans.

Active Directory is a Microsoft service that manages network resources and user accounts.

  • It is used to authenticate and authorize users and computers in a Windows domain network.

  • It stores information about users, groups, computers, and other network objects.

  • It provides a centralized location for managing network resources and security policies.

  • It allows administrators to delegate administrative tasks to other users.

  • It can be used to manage access to network resources, such as...read more

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Q9. how to update antivirus

Ans.

Antivirus can be updated by downloading the latest virus definitions from the vendor's website and installing them.

  • Check the vendor's website for the latest virus definitions

  • Download the latest definitions

  • Install the definitions on all affected machines

  • Schedule regular updates to ensure continued protection

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Q10. you know remote device

Ans.

A remote device is a device that can be accessed and controlled from a different location.

  • Remote devices allow users to access and control them from a distance.

  • They are commonly used in IT support to troubleshoot and fix issues on users' computers remotely.

  • Examples of remote devices include remote desktops, remote servers, and remote control devices for home automation systems.

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Q11. Bitlocker encryption uses

Ans.

Bitlocker encryption is a feature in Windows that encrypts data on a hard drive.

  • It is used to protect data on a hard drive from unauthorized access

  • It uses Advanced Encryption Standard (AES) encryption

  • It can be managed through Group Policy or the BitLocker Drive Encryption Control Panel

  • It requires a password or smart card to access the encrypted data

  • It can be used on both internal and external hard drives

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Q12. wat is use of VPN

Ans.

VPN is a technology that allows secure and private access to a network over the internet.

  • VPN provides a secure connection between a user's device and a private network.

  • It encrypts the data transmitted over the internet, ensuring privacy and preventing unauthorized access.

  • VPN allows users to access resources on a private network remotely, as if they were directly connected to it.

  • It is commonly used to protect sensitive data, bypass geo-restrictions, and enhance online privacy....read more

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