Globtier Infotech Limited
10+ Ivangel Sales & Services Interview Questions and Answers
Q1. How many operating system do you know install
I am familiar with installing multiple operating systems.
I have experience installing Windows operating systems such as Windows 10, Windows 8, and Windows 7.
I am proficient in installing various Linux distributions like Ubuntu, CentOS, and Fedora.
I am also familiar with macOS installations on Apple computers.
I have knowledge of installing server operating systems like Windows Server 2016 and Linux server distributions.
Q2. Are you familiar with IT ticketing system?
Yes, I am familiar with IT ticketing systems.
I have experience using popular IT ticketing systems such as ServiceNow, Jira Service Desk, and Zendesk.
I am proficient in creating, updating, and resolving tickets in a timely manner.
I understand the importance of accurately documenting all relevant information in tickets for tracking and reporting purposes.
Q3. what is OST and PST in outlook
OST and PST are file formats used by Microsoft Outlook to store email, contacts, and other data.
OST stands for Offline Storage Table and is used by Outlook to store a copy of mailbox data on the local computer.
PST stands for Personal Storage Table and is an Outlook data file that stores email messages, contacts, calendar items, and other data.
OST files are used when working with Exchange Server accounts, allowing offline access to mailbox data.
PST files are typically used for...read more
Q4. what is DNS and DHCP how to config
DNS is a system that translates domain names to IP addresses. DHCP is a protocol that assigns IP addresses to devices on a network.
DNS stands for Domain Name System
DNS translates domain names to IP addresses
DHCP stands for Dynamic Host Configuration Protocol
DHCP assigns IP addresses to devices on a network
To configure DNS, you need to set up DNS servers and configure DNS zones
To configure DHCP, you need to set up a DHCP server and configure DHCP scopes
DNS and DHCP are often u...read more
Q5. how to update patches in windows system
Windows patches can be updated using Windows Update or manually downloading and installing them.
Open Windows Update and check for available updates
Download and install updates manually from Microsoft's website
Use a patch management tool like WSUS or SCCM
Ensure system is backed up before installing updates
Reboot system after installing updates
Q6. how to configure printer
To configure a printer, you need to connect it to the computer, install the necessary drivers, and set up the printer settings.
Connect the printer to the computer using a USB cable or through a network connection
Install the printer drivers by either using the installation CD provided with the printer or downloading the drivers from the manufacturer's website
Configure the printer settings such as paper size, print quality, and default printer
Test the printer by printing a test...read more
Q7. difference between o365 and office 2016
Office 2016 is a desktop application suite while O365 is a cloud-based subscription service that includes Office 2016.
Office 2016 is a one-time purchase while O365 is a subscription-based service.
O365 includes additional features like OneDrive, Skype for Business, and Exchange Online.
Office 2016 can only be installed on a limited number of devices while O365 can be installed on multiple devices.
O365 provides regular updates and new features while Office 2016 only receives sec...read more
Q8. what is Active directory
Active Directory is a Microsoft service that manages network resources and user accounts.
It is used to authenticate and authorize users and computers in a Windows domain network.
It stores information about users, groups, computers, and other network objects.
It provides a centralized location for managing network resources and security policies.
It allows administrators to delegate administrative tasks to other users.
It can be used to manage access to network resources, such as...read more
Q9. how to update antivirus
Antivirus can be updated by downloading the latest virus definitions from the vendor's website and installing them.
Check the vendor's website for the latest virus definitions
Download the latest definitions
Install the definitions on all affected machines
Schedule regular updates to ensure continued protection
Q10. you know remote device
A remote device is a device that can be accessed and controlled from a different location.
Remote devices allow users to access and control them from a distance.
They are commonly used in IT support to troubleshoot and fix issues on users' computers remotely.
Examples of remote devices include remote desktops, remote servers, and remote control devices for home automation systems.
Q11. Bitlocker encryption uses
Bitlocker encryption is a feature in Windows that encrypts data on a hard drive.
It is used to protect data on a hard drive from unauthorized access
It uses Advanced Encryption Standard (AES) encryption
It can be managed through Group Policy or the BitLocker Drive Encryption Control Panel
It requires a password or smart card to access the encrypted data
It can be used on both internal and external hard drives
Q12. wat is use of VPN
VPN is a technology that allows secure and private access to a network over the internet.
VPN provides a secure connection between a user's device and a private network.
It encrypts the data transmitted over the internet, ensuring privacy and preventing unauthorized access.
VPN allows users to access resources on a private network remotely, as if they were directly connected to it.
It is commonly used to protect sensitive data, bypass geo-restrictions, and enhance online privacy....read more
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