10+ Globtier Infotech Limited Desktop Support Engineer Interview Questions and Answers

I am familiar with installing multiple operating systems.

• I have experience installing Windows operating systems such as Windows 10, Windows 8, and Windows 7.

• I am proficient in installing various Linux distributions like Ubuntu, CentOS, and Fedora.

• I am also familiar with macOS installations on Apple computers.

• I have knowledge of installing server operating systems like Windows Server 2016 and Linux server distributions.

Yes, I am familiar with IT ticketing systems.

• I have experience using popular IT ticketing systems such as ServiceNow, Jira Service Desk, and Zendesk.

• I am proficient in creating, updating, and resolving tickets in a timely manner.

• I understand the importance of accurately documenting all relevant information in tickets for tracking and reporting purposes.

OST and PST are file formats used by Microsoft Outlook to store email, contacts, and other data.

• OST stands for Offline Storage Table and is used by Outlook to store a copy of mailbox data on the local computer.

• PST stands for Personal Storage Table and is an Outlook data file that stores email messages, contacts, calendar items, and other data.

• OST files are used when working with Exchange Server accounts, allowing offline access to mailbox data.

• PST files are typically used for...read more

DNS is a system that translates domain names to IP addresses. DHCP is a protocol that assigns IP addresses to devices on a network.

• DNS stands for Domain Name System

• DNS translates domain names to IP addresses

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP assigns IP addresses to devices on a network

• To configure DNS, you need to set up DNS servers and configure DNS zones

• To configure DHCP, you need to set up a DHCP server and configure DHCP scopes

• DNS and DHCP are often u...read more

Windows patches can be updated using Windows Update or manually downloading and installing them.

• Open Windows Update and check for available updates

• Download and install updates manually from Microsoft's website

• Use a patch management tool like WSUS or SCCM

• Ensure system is backed up before installing updates

• Reboot system after installing updates

To configure a printer, you need to connect it to the computer, install the necessary drivers, and set up the printer settings.

• Connect the printer to the computer using a USB cable or through a network connection

• Install the printer drivers by either using the installation CD provided with the printer or downloading the drivers from the manufacturer's website

• Configure the printer settings such as paper size, print quality, and default printer

• Test the printer by printing a test...read more

Office 2016 is a desktop application suite while O365 is a cloud-based subscription service that includes Office 2016.

• Office 2016 is a one-time purchase while O365 is a subscription-based service.

• O365 includes additional features like OneDrive, Skype for Business, and Exchange Online.

• Office 2016 can only be installed on a limited number of devices while O365 can be installed on multiple devices.

• O365 provides regular updates and new features while Office 2016 only receives sec...read more

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to other users.

• It can be used to manage access to network resources, such as...read more

Antivirus can be updated by downloading the latest virus definitions from the vendor's website and installing them.

• Check the vendor's website for the latest virus definitions

• Download the latest definitions

• Install the definitions on all affected machines

• Schedule regular updates to ensure continued protection

A remote device is a device that can be accessed and controlled from a different location.

• Remote devices allow users to access and control them from a distance.

• They are commonly used in IT support to troubleshoot and fix issues on users' computers remotely.

• Examples of remote devices include remote desktops, remote servers, and remote control devices for home automation systems.

Bitlocker encryption is a feature in Windows that encrypts data on a hard drive.

• It is used to protect data on a hard drive from unauthorized access

• It uses Advanced Encryption Standard (AES) encryption

• It can be managed through Group Policy or the BitLocker Drive Encryption Control Panel

• It requires a password or smart card to access the encrypted data

• It can be used on both internal and external hard drives