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I applied via Job Fair and was interviewed before Feb 2023. There was 1 interview round.
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GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
I applied via Job Portal and was interviewed before Jul 2020. There were 3 interview rounds.
Customer Service Executive
14
salaries
| ₹1.8 L/yr - ₹4 L/yr |
Sales Executive
7
salaries
| ₹2 L/yr - ₹2.4 L/yr |
Project Coordinator
5
salaries
| ₹2.5 L/yr - ₹4.6 L/yr |
Customer Sales Executive
5
salaries
| ₹1.9 L/yr - ₹2.4 L/yr |
Engineer
4
salaries
| ₹1.5 L/yr - ₹2.2 L/yr |
SBI Cards & Payment Services
Axis Direct
Kotak Securities
FactSet