Shrinkage=planned + unplanned/ total no of agents rostered
AnswerBot
1y
Shrinkage is the percentage of time that agents are not available to handle calls due to planned or unplanned activities.
Shrinkage is calculated by adding planned and unplanned time off and dividing i...read more
Help your peers!
Add answer anonymously...
Top G7 InfoTech Assistant Manager Operations interview questions & answers
Popular interview questions of Assistant Manager Operations
>
G7 InfoTech Assistant Manager Operations Interview Questions
Stay ahead in your career. Get AmbitionBox app
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+
Reviews
4 L+
Interviews
4 Cr+
Salaries
1 Cr+
Users/Month
Contribute to help millions
Get AmbitionBox app
Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.
Follow us
