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Future Point Technical Support Executive Interview Questions and Answers
Future Point Technical Support Executive Interview Experiences
1 interview found
(1 Question)
- Q1. About yourself and about past work
Interview questions from similar companies
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 5 May 2017
I was interviewed before May 2016.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself
- Ans.
I am a technical support executive with experience in troubleshooting software and hardware issues.
Experienced in resolving customer queries and providing technical assistance
Proficient in diagnosing and troubleshooting software and hardware problems
Skilled in communicating complex technical concepts to non-technical users
Familiar with various operating systems and software applications
Ability to work under pressure an
- Q2. Why do you want to work here
- Ans.
I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.
Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.
Growth opportunities: I am impressed by the company's focus on employee development and advancement.
Alignment with skills and interests: I have a passion for technical support ...
- Q3. Why did you leave your previous job
- Ans.
Seeking better growth opportunities and a more challenging role.
Limited growth opportunities in previous job
Looking for a more challenging role to enhance skills
Seeking a company with better work culture and values
Relocated to a different city or country
Company downsizing or restructuring
- Q4. Difference between various operating systems.
- Ans.
Operating systems differ in their user interface, functionality, and compatibility with hardware and software.
Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.
MacOS is known for its sleek design and compatibility with Apple hardware and software.
Linux is an open-source OS with various distributions, known for its customization and security features.
Android i...
- Q5. Latest versions of the product
- Ans.
The latest versions of the product are 3.0 for desktop and 2.5 for mobile.
Desktop version: 3.0
Mobile version: 2.5
- Q6. Information about the company (process)
- Q7. Questions related to previous work experience
Interview Preparation Tips
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.
Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.
Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40
Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.
Skills: Communication And Confidence, Product Sense, Patience, Stability
Skills evaluated in this interview
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 12 Apr 2020
I applied via Recruitment Consultant and was interviewed in Oct 2019. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Why you left your last organisation ?
- Ans.
I left my last organization to pursue new opportunities and further develop my skills.
Seeking new challenges and growth
Opportunity for career advancement
Desire to learn new technologies
Better work-life balance
Company restructuring or downsizing
Relocation or commute issues
- Q2. Because of family emergency
- Q3. How long will you stay in this organisation ?
- Ans.
I plan to stay in this organization for the long term, as I am committed to growing my career here.
I am looking for stability and growth opportunities in my career.
I believe in the company's mission and values, and want to contribute to its success.
I am excited about the potential to learn and develop new skills in this role.
I am open to taking on additional responsibilities and challenges as they arise.
I am committed ...
- Q4. As I am looking for a vertical growth, so will stay for long.
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 19 Aug 2020
I applied via Walk-in and was interviewed before Aug 2019. There were 6 interview rounds.
Interview Questionnaire
6 Questions
- Q1. The asked questions were totally good but not in use on floor, I saw many of illiterate person who joined the with good references of manager and director mam. They were even not good with Hindi, they used...
- Q2. Never go teleperformance
- Q3. Never try to make your career there, they will provide you 25000 CTC per month however you will get 16000 in hand including insentives.
- Q4. Try to make career with Genpact
- Q5. Fuck of teleperformance
- Q6. Totally bad services
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2020. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Introduction
- Q2. About last day spend
- Q3. Extempore on a given topic
- Ans.
Importance of customer service in technical support
Customer service is crucial in technical support as it helps build trust and loyalty with customers
Good customer service can lead to positive reviews and referrals, which can benefit the company
Effective communication and problem-solving skills are essential in providing excellent customer service
Customer service should be personalized and tailored to the individual ne...
- Q4. About the process
- Q5. Why teleperformance and BPO stream
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 15 Feb 2022
I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(1 Question)
- Q1. Tell us about the company.
(1 Question)
- Q1. Interviewer start a story and you continue it and finish it.
Interview Preparation Tips
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 22 Jan 2022
I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me something about yourself
Interview Preparation Tips
I applied via Walk-in and was interviewed before May 2021. There was 1 interview round.
(7 Questions)
- Q1. Types of operating systems
- Ans.
Operating systems are software that manages computer hardware and software resources.
Windows - developed by Microsoft
macOS - developed by Apple
Linux - open-source operating system
Android - mobile operating system
iOS - mobile operating system
- Q2. About information technology services softwares and their functionality
- Q3. About education hobbies areas of interest
- Q4. Future in IT company goals ambition s
- Q5. About dell and what makes it better then other companies
- Q6. Future of it services in the next 10 years
- Ans.
IT services will continue to evolve and expand in the next 10 years.
Increased adoption of cloud computing and AI technologies
Greater emphasis on cybersecurity and data privacy
Growing demand for remote work and virtual collaboration tools
Rapid development of IoT and edge computing
Shift towards more personalized and user-centric services
Emergence of new technologies and disruptive business models
- Q7. Technical support questions about computers
Interview Preparation Tips
Skills evaluated in this interview
Technical Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 29 Aug 2022
I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about youself
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.
(1 Question)
- Q1. They expected that the candidate talk about themselves for 5 minutes.
(1 Question)
- Q1. Basic Computer knowledge questions. Like what computer would you recommend to a customer who is into gaming. etc
Interview Preparation Tips
Future Point Interview FAQs
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Future Point Technical Support Executive Interview Process
based on 1 interview
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