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Future Point

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3.8

based on 3 Reviews

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Future Point Technical Support Executive Interview Questions and Answers

Updated 7 Apr 2024

Future Point Technical Support Executive Interview Experiences

Interview questions from similar companies

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Sep 2022

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What do you think about the customer service industry?
    • Add your answer
  • Q2. What is a graphics card and what is the difference between integrated and dedicated graphics?
  • Ans. 

    A graphics card is a hardware component that processes and renders images, videos, and animations on a computer.

    • Integrated graphics are built into the CPU and share system memory, while dedicated graphics have their own memory and processing power.

    • Dedicated graphics are better for gaming and other graphics-intensive tasks.

    • Examples of graphics card manufacturers include Nvidia and AMD.

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Communication round where they test your skills by making you speak on a certain topic for 2 minutes.

Round 3 - Technical 

(2 Questions)

  • Q1. What is a task manager and the multiple ways of opening it?
  • Ans. 

    Task Manager is a system utility that displays the processes and applications running on a computer.

    • Task Manager can be opened by pressing Ctrl+Shift+Esc

    • It can also be opened by right-clicking on the taskbar and selecting Task Manager

    • Another way to open it is by pressing Ctrl+Alt+Delete and selecting Task Manager

    • Task Manager can also be opened by searching for it in the Start menu or by typing 'taskmgr' in the Run dial

    • Answered by AI
    Add your answer
  • Q2. Blue screen error and how to fix it
  • Ans. 

    Blue screen error is a system error that occurs due to hardware or software issues.

    • Check for any hardware issues such as faulty RAM or hard drive

    • Update or reinstall drivers

    • Run a virus scan

    • Perform a system restore

    • Check for any recent software or hardware changes

    • Contact technical support for further assistance

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just brush up your basics and be confident.

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

Teleperformance user image

posted on 6 Dec 2022

I applied via Walk-in and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Brief Introduction. Yesterday's Routine. What is customer support. After that the HR gives a general topic to speak on like: Child Labour, Covid Situation In India, Most Memorable Birthday etc.
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. What are Ghost Files. What is Task Manager. What LAN and WLAN. What is BSOD. How to run Windows in Safe Mode.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always speak in English.
Don't use any MTI's
Don't Fummble.
Speak in a Neutral Accent.
Should have Thought Process.

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 10 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join teleperformance?
    • Add your answer
  • Q2. Tell me something about women empowerment?
    • Add your answer
Round 3 - Aptitude Test 

Versant test is conducted after hr round and then comes ops which is final

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Don't show them your fears. Try to negotiate at extent with the hr.

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 22 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good. But hr here are sooo lazy

Technical Support Executive Interview Questions & Answers

Dell user image

posted on 7 May 2022

I applied via Walk-in and was interviewed before May 2021. There was 1 interview round.

Round 1 - Technical 

(7 Questions)

  • Q1. Types of operating systems
  • Ans. 

    Operating systems are software that manages computer hardware and software resources.

    • Windows - developed by Microsoft

    • macOS - developed by Apple

    • Linux - open-source operating system

    • Android - mobile operating system

    • iOS - mobile operating system

    • Answered by AI
    Add your answer
  • Q2. About information technology services softwares and their functionality
    • Add your answer
  • Q3. About education hobbies areas of interest
    • Add your answer
  • Q4. Future in IT company goals ambition s
    • Add your answer
  • Q5. About dell and what makes it better then other companies
    • Add your answer
  • Q6. Future of it services in the next 10 years
  • Ans. 

    IT services will continue to evolve and expand in the next 10 years.

    • Increased adoption of cloud computing and AI technologies

    • Greater emphasis on cybersecurity and data privacy

    • Growing demand for remote work and virtual collaboration tools

    • Rapid development of IoT and edge computing

    • Shift towards more personalized and user-centric services

    • Emergence of new technologies and disruptive business models

    • Answered by AI
    Add your answer
  • Q7. Technical support questions about computers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident presentable and show willingness

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 5 May 2017

I appeared for an interview before May 2016.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about yourself​
  • Ans. 

    I am a technical support executive with experience in troubleshooting software and hardware issues.

    • Experienced in resolving customer queries and providing technical assistance

    • Proficient in diagnosing and troubleshooting software and hardware problems

    • Skilled in communicating complex technical concepts to non-technical users

    • Familiar with various operating systems and software applications

    • Ability to work under pressure an

    • Answered by AI
    View 1 more answer
  • Q2. Why do you want to work here
  • Ans. 

    I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.

    • Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.

    • Growth opportunities: I am impressed by the company's focus on employee development and advancement.

    • Alignment with skills and interests: I have a passion for technical support ...

    • Answered by AI
    Add your answer
  • Q3. Why did you leave your previous job
  • Ans. 

    Seeking better growth opportunities and a more challenging role.

    • Limited growth opportunities in previous job

    • Looking for a more challenging role to enhance skills

    • Seeking a company with better work culture and values

    • Relocated to a different city or country

    • Company downsizing or restructuring

    • Answered by AI
    View 1 more answer
  • Q4. Difference between various operating systems.
  • Ans. 

    Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

    • Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.

    • MacOS is known for its sleek design and compatibility with Apple hardware and software.

    • Linux is an open-source OS with various distributions, known for its customization and security features.

    • Android i...

    • Answered by AI
    View 2 more answers
  • Q5. Latest versions of the product
  • Ans. 

    The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

    • Desktop version: 3.0

    • Mobile version: 2.5

    • Answered by AI
    Add your answer
  • Q6. Information about the company (process)
    • Add your answer
  • Q7. Questions related to previous work experience
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.

Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.

Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40

Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.

Skills: Communication And Confidence, Product Sense, Patience, Stability

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 19 Aug 2020

I applied via Walk-in and was interviewed before Aug 2019. There were 6 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. The asked questions were totally good but not in use on floor, I saw many of illiterate person who joined the with good references of manager and director mam. They were even not good with Hindi, they used...
    • Add your answer
  • Q2. Never go teleperformance
    • Add your answer
  • Q3. Never try to make your career there, they will provide you 25000 CTC per month however you will get 16000 in hand including insentives.
    • Add your answer
  • Q4. Try to make career with Genpact
    • Add your answer
  • Q5. Fuck of teleperformance
    • Add your answer
  • Q6. Totally bad services
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I don't want to share anything for the bullsit company

Technical Support Executive Interview Questions & Answers

Teleperformance user image

posted on 16 Mar 2021

I applied via Walk-in and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Introduction
    • Add your answer
  • Q2. About last day spend
    • Add your answer
  • Q3. Extempore on a given topic
  • Ans. 

    Importance of customer service in technical support

    • Customer service is crucial in technical support as it helps build trust and loyalty with customers

    • Good customer service can lead to positive reviews and referrals, which can benefit the company

    • Effective communication and problem-solving skills are essential in providing excellent customer service

    • Customer service should be personalized and tailored to the individual ne...

    • Answered by AI
    Add your answer
  • Q4. About the process
    • Add your answer
  • Q5. Why teleperformance and BPO stream
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process is good and flexible and the HR will let you know about the areas which you have to work.

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Tell us about the company.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Interviewer start a story and you continue it and finish it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Language and confidence is the key.
More about working at Future Point

Future Point Interview FAQs

How many rounds are there in Future Point Technical Support Executive interview?
Future Point interview process usually has 1 rounds. The most common rounds in the Future Point interview process are One-on-one Round.

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