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FSL Software Technologies Service Desk Engineer Interview Questions and Answers

Updated 1 May 2023

FSL Software Technologies Service Desk Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Ticketing tool service request and incedent request
  • Ans. 

    I am using CRM tool and service request is an request for pre_apporved service that your organizational offer to it's end users and incedent request is an request for resolving something with an immediate satution for exampal mail is not working you have to resolve it

  • Answered Anonymously
  • Q2. Active Directory and domain
  • Ans. 

    Active directory is a database which store a database like your user information computer information and also other network object it has capbities manage information like check submitted user name and password and active directory is a normal user and domain is set of network resource application printer for group of user the user need to log into the domain gain access to the resesurse which may we located on differ...

  • Answered Anonymously
  • Q3. Ms office 365 and ITIL
  • Q4. DHCP troubleshooting BSOD
  • Q5. Outlook troubleshooting and net
  • Ans. 

    Check internet connection and again check service information port no.and again check outlook online and offline and again check inbox space and check email while sending a message and network troubleshoot cable connection issue wide cable connection and check driver NIC card ACL setting che Network troubleshooting and IP address and proxy setting issue.

  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - I have 1 year of experience and my profile service desk engineer

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Which collection class is used to represent key-value pairs?
  • Ans. 

    The HashMap class is used to represent key-value pairs in Java.

    • HashMap is a part of the Java Collections Framework.

    • It allows null values and only one null key.

    • It provides constant-time performance for basic operations like get and put.

    • Example: HashMap<String, Integer> map = new HashMap<>();

  • Answered by AI
  • Q2. What is abstraction?
  • Ans. 

    Abstraction is the process of simplifying complex systems by focusing on essential details and hiding unnecessary complexities.

    • Abstraction allows us to create models or representations of real-world objects or systems in software.

    • It helps in managing complexity by breaking down a system into smaller, more manageable parts.

    • Abstraction provides a level of indirection, allowing changes to be made in one part of the system...

  • Answered by AI
  • Q3. Why is try-catch used in JAVA?
  • Ans. 

    try-catch is used in Java to handle exceptions and prevent program crashes.

    • try-catch blocks are used to catch and handle exceptions that may occur during program execution.

    • It allows the program to gracefully handle errors and prevent the program from crashing.

    • The try block contains the code that may throw an exception, and the catch block handles the exception.

    • Multiple catch blocks can be used to handle different types...

  • Answered by AI
  • Q4. Which statement will we use if we want to select a statement based on integer inputs?
  • Ans. 

    The statement to use for selecting based on integer inputs is the 'switch' statement.

    • The 'switch' statement allows for multiple cases to be evaluated based on the value of an integer input.

    • Each case represents a possible value of the input, and the corresponding code block is executed if the value matches.

    • The 'switch' statement also provides a 'default' case which is executed if none of the cases match the input value.

    • ...

  • Answered by AI
  • Q5. Explain your project.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stick to basic concepts
Prepare a good project

Skills evaluated in this interview

I applied via Campus Placement and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. Why IT
  • Q3. About my project
  • Q4. Few mechanical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - General questions

I appeared for an interview before Jun 2016.

Interview Questionnaire 

1 Question

  • Q1. Java related questions on Oops concept and Multithreading

Interview Preparation Tips

Round: Test
Experience: Simple aptitude and reasoning questions little java based programming
Tips: Basic programming knowledge and good aptitude
Duration: 1 hour
Total Questions: 60

Round: Technical Interview
Experience: Normal questions on Java, basic programming questions like reverse no. , String related and logical coding
Tips: What u mentioned on your resume go through that only, they will not ask apart from your resume

Skills: How Well You Are Able To Communicate What You Wanted To Tell, Programming
College Name: SRCEM

I appeared for an interview before Aug 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I am vinothkumar from Dindugal, I was studied computer engineering in Madurai institute of engineering and technology at sivagangai, I am quality controller in RR DONNELLY at Chennai, my experience 2 years, my family staying in native, my father palanichami he is a former, my mother tamilselvi she is home maker and my one yelder brother Vijayakumar he is driver, I am interested area software engineer, my hobbies are listening music, reading book and news paper, playing and watching cricket
Tips: No comments

Round: Test
Experience: I am vinothkumar from Dindugal, I was studied computer engineering in Madurai institute of engineering and technology at sivagangai, I am quality controller in RR DONNELLY at Chennai, my experience 2 years, my family staying in native, my father palanichami he is a former, my mother tamilselvi she is home maker and my one yelder brother Vijayakumar he is driver, I am interested area software engineer, my hobbies are listening music, reading book and news paper, playing and watching cricket
Tips: No comments
Total Questions: 15

Round: Test
Experience: See my mentality
Tips: No comments
Duration: 45 minutes

Round: Group Discussion
Experience: Communication
Tips: No comments

Skills: Communication And Confidence

I appeared for an interview before Apr 2020.

Interview Questionnaire 

2 Questions

  • Q1. What is abstraction
  • Ans. 

    Abstraction is the process of hiding complex implementation details and exposing only the necessary information.

    • Abstraction is a fundamental concept in object-oriented programming.

    • It allows us to create simplified models of complex systems.

    • Abstraction can be achieved through the use of abstract classes and interfaces.

    • For example, a car can be abstracted as a vehicle with wheels, an engine, and a steering wheel.

    • Abstract...

  • Answered by AI
  • Q2. How do we implement multiple inheritance in Apex
  • Ans. 

    Multiple inheritance is not supported in Apex. Workarounds include using interfaces or wrapper classes.

    • Apex does not support multiple inheritance

    • Use interfaces to achieve similar functionality

    • Wrapper classes can also be used as a workaround

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on practical questions, logical analytical

I applied via Naukri.com and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Java 8 , spring mvc , database

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions are simple that you can crack the interview easily but it's my humble advice that dont go here as the manager is only trust team lead and he is resist. They are raising the hand to beat employees. Akula and Rajkumar both are resist and street guy.

Interview Questionnaire 

1 Question

  • Q1. Difference between for and for each
  • Ans. 

    For loop is used for iterating over a range of values while for each loop is used for iterating over elements of an array.

    • For loop is used when the number of iterations is known beforehand.

    • For each loop is used when the number of iterations is not known beforehand.

    • For loop can be used with any iterable object.

    • For each loop can only be used with arrays and other iterable objects.

    • For loop uses an index variable to access...

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. SDLC Model

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice interview
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. What are the key responsibilities and requirements of a Business Analyst role?
  • Ans. 

    Business Analysts bridge the gap between IT and business, ensuring solutions meet organizational needs.

    • Requirements Gathering: Collaborate with stakeholders to identify and document business needs, e.g., conducting interviews and surveys.

    • Data Analysis: Analyze data to identify trends and insights, e.g., using tools like Excel or SQL to interpret sales data.

    • Process Improvement: Recommend enhancements to existing process...

  • Answered by AI
  • Q2. What are the essential skills required for a business analyst?
  • Ans. 

    A business analyst needs strong analytical, communication, and problem-solving skills to bridge gaps between stakeholders and solutions.

    • Analytical Skills: Ability to analyze data and identify trends, e.g., using Excel to create reports.

    • Communication Skills: Effectively convey ideas to stakeholders, e.g., presenting findings in meetings.

    • Problem-Solving: Develop solutions for business challenges, e.g., optimizing a proce...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont join this company ever

FSL Software Technologies Interview FAQs

How many rounds are there in FSL Software Technologies Service Desk Engineer interview?
FSL Software Technologies interview process usually has 2 rounds. The most common rounds in the FSL Software Technologies interview process are Resume Shortlist and HR.
What are the top questions asked in FSL Software Technologies Service Desk Engineer interview?

Some of the top questions asked at the FSL Software Technologies Service Desk Engineer interview -

  1. Ticketing tool service request and incedent requ...read more
  2. Outlook troubleshooting and ...read more
  3. Active Directory and dom...read more

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FSL Software Technologies Service Desk Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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FSL Software Technologies Service Desk Engineer Salary
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₹1.5 L/yr - ₹1.8 L/yr
47% less than the average Service Desk Engineer Salary in India
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