Finastra Associate Technical Engineer Interview Questions, Process, and Tips

CCAT test with 50 questions. duration of test - 16 minutes

Q1. About Carrer history, troubleshooting questions.
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Q2. Asked about the basic Computer and application troubleshooting questions. Tested communication skills.
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Q3. How do you handle an irate customer
Ans. 
Handling an irate customer requires active listening, empathy, and problem-solving skills.
• Remain calm and composed

• Listen actively and let the customer vent their frustrations

• Show empathy and understanding

• Apologize for the inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure customer satisfaction
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Q4. How to troubleshoot a computer booting-up issue
Ans. 
To troubleshoot a computer booting-up issue, check hardware connections, run diagnostic tests, and troubleshoot software issues.
• Check if all hardware connections are secure and properly connected

• Run diagnostic tests to identify any hardware failures

• Troubleshoot software issues by booting into safe mode or using recovery options

• Check for any recent software or driver updates that may be causing conflicts

• Inspect the BIOS...read more
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Q5. How to handle multiple projects at a time.
Ans. 
To handle multiple projects at a time, prioritize tasks, set realistic deadlines, delegate when possible, and communicate effectively.
• Prioritize tasks based on urgency and importance

• Set realistic deadlines for each project

• Delegate tasks to team members when possible

• Communicate effectively with team members and stakeholders

• Use project management tools to track progress and manage tasks

• Manage time effectively by creating...read more
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Q6. Difference between Customer support and Customer experience
Ans. 
Customer support focuses on resolving specific issues, while customer experience encompasses the overall journey and satisfaction of the customer.
• Customer support involves addressing and resolving customer inquiries, problems, and complaints.

• Customer experience refers to the overall perception and satisfaction of the customer throughout their interactions with a company.

• Customer support is reactive, responding to speci...read more
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