What all things are needed to convince a customer on call who is irated ?

Question

Accepted Answer

To convince an irate customer on call, empathy, active listening, problem-solving skills, and offering appropriate solutions are needed.

Show empathy and understanding towards the customer's frustration.
Listen actively to the customer's concerns and let them vent their frustrations.
Apologize for any inconvenience caused and take responsibility for resolving the issue.
Offer appropriate solutions or alternatives to address the customer's problem.
Provide clear and concise explanations to help the customer understand the resolution process.
Ensure effective communication by using a calm and professional tone.
Follow up with the customer to ensure their satisfaction and address any further concerns.

Accepted Answer

Basically it's just our convincing skills, our communication skills and the politeness

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