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Exponentia.ai Customer Success Manager Interview Questions and Answers

Updated 29 Feb 2024

Exponentia.ai Customer Success Manager Interview Experiences

1 interview found

Customer Success Manager Interview Questions & Answers

user image Anonymous

posted on 29 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via campus placement at Indian Institute of Management (IIM),Udaipur and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How your data migration experience will be helpful in bringing revenue for the company
  • Ans. 

    My data migration experience will help in bringing revenue by ensuring smooth transitions, minimizing downtime, and maximizing data accuracy.

    • Ensuring seamless transition of customer data to our platform, reducing customer churn and increasing retention rates

    • Minimizing downtime during data migration, leading to increased customer satisfaction and loyalty

    • Maximizing data accuracy during migration, improving overall custom

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - it was a technical round. the interview was challenging enough to make the recruiter understand how deeply we know about the skills they seek.

Skills evaluated in this interview

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Interview questions from similar companies

Customer Success Manager Interview Questions & Answers

Seclore user image Anonymous

posted on 7 Aug 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Told me to ask questions to the interviewer
    • Add your answer
Round 3 - Aptitude Test 

Logical and Quants Questions. 16 questions for 30 mins

Round 4 - One-on-one 

(1 Question)

  • Q1. Customer success related questions. according to the JD
    • Add your answer

Customer Success Manager Interview Questions & Answers

Jio Haptik user image Anonymous

posted on 22 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. How to your tackle difficult clients
  • Ans. 

    Difficult clients can be handled by active listening, empathy, clear communication, and finding solutions.

    • Listen actively to understand their concerns and issues

    • Show empathy and acknowledge their frustrations

    • Communicate clearly and set realistic expectations

    • Find solutions that meet their needs and address their concerns

    • Maintain a positive attitude and remain professional

    • Document all interactions and follow up regularly

    • Answered by AI
    Add your answer

Customer Success Associate Interview Questions & Answers

Dozee user image Anonymous

posted on 1 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Question was on 'AI and its impact on our society.'

Round 2 - HR 

(1 Question)

  • Q1. General background checkup
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Questions based on customer handling and technical specifications of specific medical device
    • Add your answer

Interview Preparation Tips

Topics to prepare for Dozee Customer Success Associate interview:
  • Patient monitor device
  • Customer Relationship
Interview preparation tips for other job seekers - Be confident and logical while answering questions

Customer Success Manager Interview Questions & Answers

Seclore user image Anonymous

posted on 7 Aug 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Told me to ask questions to the interviewer
    • Add your answer
Round 3 - Aptitude Test 

Logical and Quants Questions. 16 questions for 30 mins

Round 4 - One-on-one 

(1 Question)

  • Q1. Customer success related questions. according to the JD
    • Add your answer

Customer Success Associate Interview Questions & Answers

CoinDCX user image Anonymous

posted on 28 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic questions about work experience
    • Add your answer

Customer Success Manager Interview Questions & Answers

Jio Haptik user image Anonymous

posted on 22 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. How to your tackle difficult clients
  • Ans. 

    Difficult clients can be handled by active listening, empathy, clear communication, and finding solutions.

    • Listen actively to understand their concerns and issues

    • Show empathy and acknowledge their frustrations

    • Communicate clearly and set realistic expectations

    • Find solutions that meet their needs and address their concerns

    • Maintain a positive attitude and remain professional

    • Document all interactions and follow up regularly

    • Answered by AI
    Add your answer
More about working at Exponentia.ai

Exponentia.ai Interview FAQs

How many rounds are there in Exponentia.ai Customer Success Manager interview?
Exponentia.ai interview process usually has 1 rounds. The most common rounds in the Exponentia.ai interview process are Technical.
How to prepare for Exponentia.ai Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Exponentia.ai. The most common topics and skills that interviewers at Exponentia.ai expect are Brd, Business Analysis, Client Engagement, Presales and Project Delivery.

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Fast track your campus placements

Indian Institute of Management (IIM),Udaipur Placement Questions
1 Interview
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Exponentia.ai Customer Success Manager Salary
based on 6 salaries
₹8 L/yr - ₹19 L/yr
9% more than the average Customer Success Manager Salary in India
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