Exponentia.ai Customer Success Manager Interview Questions and Answers

Q1. Told me to ask questions to the interviewer
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Logical and Quants Questions. 16 questions for 30 mins

Q1. Customer success related questions. according to the JD
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Q1. Normal about cctv and jammer
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Q2. About category of cctv
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Q1. Personal discussion
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Q2. Perosnal question and background check
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Q1. Personal and background check with senior HR
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Q1. Related to MEP things
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8th grade aptitude questions

Q1. Again a technical round after wait for 2 hours
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Q1. With company founder
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Q1. Documentations required in a SDLC project management
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Documentation required in SDLC project management includes project charter, requirements document, design document, test plan, and user manual.
• Project charter: outlines project objectives, scope, and stakeholders.

• Requirements document: details functional and non-functional requirements.

• Design document: describes the architecture and design of the system.

• Test plan: outlines the testing approach, test cases, and criteria...read more
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Q2. How do you handle change in user requirements and project requirements
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I handle change in user and project requirements by actively communicating with stakeholders, prioritizing tasks, and adapting project plans accordingly.
• Regular communication with stakeholders to understand their needs and expectations

• Prioritizing requirements based on impact and feasibility

• Adapting project plans and timelines as needed

• Implementing change control processes to track and manage changes effectively
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Q1. Challenge you faced and how you overcame it
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I faced a challenge of team miscommunication and resolved it through regular team meetings and clear communication channels.
• Identified the root cause of miscommunication within the team

• Implemented regular team meetings to discuss project progress and address any issues

• Established clear communication channels for team members to share updates and concerns

• Encouraged open communication and feedback among team members

• Monit...read more
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Q2. How do you manage teams morality
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I manage team morale by fostering open communication, recognizing achievements, providing support, and promoting a positive work environment.
• Encourage open communication to address any issues or concerns

• Recognize and reward team achievements to boost morale

• Provide support and resources to help team members succeed

• Promote a positive work environment through team-building activities and a supportive culture
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Q1. Main pillars of Project management
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Main pillars of Project management include scope, time, cost, quality, communication, risk, and procurement.
• Scope management involves defining and controlling what is included in the project.

• Time management focuses on creating and maintaining a project schedule.

• Cost management involves budgeting and controlling project costs.

• Quality management ensures that the project meets the required standards.

• Communication manageme...read more
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Q2. Project Management Scenario based questions you can clear if you have hands-on experience
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Q1. Project Management+Technical discussion
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Q1. Informal HR discussion salary expectations,asked to submit documents for verification
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Q1. Project Management experience and challenges faced for a project
Ans. 
I have 5 years of project management experience, including leading a team to successfully complete a software development project.
• Managed cross-functional teams to ensure project milestones were met

• Identified and resolved conflicts within the team to maintain productivity

• Implemented Agile methodologies to improve project efficiency

• Communicated project updates to stakeholders regularly

• Managed project budget and resource
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Q2. More technical describe ado.net,boxing unboxing
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MCQ SQL round coding easy questions

Q1. Resume based questions mostly on SQL, Python, Cloud basic to medium level
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Q1. It was both mangerial and technical round similar to round 1 but more deep
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