Exide Industries Service Engineer Interview Questions and Answers

To do warranty of a battery, assess the warranty period, determine the terms and conditions, and provide necessary documentation.

• Assess the warranty period offered by the manufacturer or seller

• Determine the terms and conditions of the warranty, such as coverage, limitations, and exclusions

• Provide necessary documentation, including proof of purchase and warranty registration

• Inspect and evaluate the battery for any defects or issues

• Repair or replace the battery within the warra...read more

Specific gravity is the ratio of the density of a substance to the density of a reference substance. Service Engineer roles include maintenance, troubleshooting, and repair of equipment. Batteries in vehicles provide electrical power for starting the engine and running accessories.

• Specific gravity is a measure of how dense a substance is compared to water.

• Service Engineer responsibilities may include maintenance, troubleshooting, and repair of equipment.

• Batteries in vehicles ...read more

Tools for resolution of customer complaints include CRM software, communication tools, knowledge base, and feedback forms.

• CRM software for tracking customer interactions and history

• Communication tools like email, phone, and live chat for quick responses

• Knowledge base for self-service options and FAQs

• Feedback forms for gathering customer input and improving service

• Escalation procedures for unresolved complaints

Current is the flow of electric charge, voltage is the potential difference between two points, and capacity is the amount of charge a battery can store.

• Current is measured in Amperes (A) and represents the flow of electric charge through a circuit.

• Voltage is measured in Volts (V) and represents the potential difference between two points in a circuit.

• Capacity of a battery is measured in Ampere-hours (Ah) or milliampere-hours (mAh) and indicates the amount of charge a battery...read more

An alternator is a device that converts mechanical energy into electrical energy in the form of alternating current.

• An alternator is commonly used in vehicles to charge the battery and power the electrical system.

• It consists of a rotor, stator, and diode rectifier assembly.

• Alternators produce alternating current (AC) which is then converted to direct current (DC) by the rectifier.

• They are more efficient and reliable than traditional generators.

• Common issues with alternators i...read more

The type of call refers to the nature of the service request or issue reported by the customer.

• The type of call could be related to equipment malfunction, software issues, installation support, or general inquiries.

• Examples include troubleshooting a faulty machine, assisting with software configuration, providing guidance on product usage, or answering questions about service contracts.