What are the brand's available in shoppers Stop? How will you deal with the customers when they want the same piece and that product is not available in store and the customer need that product only ,same pattern,same colour?

Question

Accepted Answer

Shoppers Stop offers a wide range of brands. If a desired product is unavailable, I will offer alternatives and assist the customer in finding a similar item.

Shoppers Stop carries various brands such as Levi's, Nike, Tommy Hilfiger, and more.
If a customer wants a specific product that is not available, I will apologize for the inconvenience and offer alternatives.
I will suggest similar items in the same pattern and color, ensuring the customer's preferences are considered.
If necessary, I will check the availability of the desired product in other stores or offer to place an order for the customer.
Maintaining a positive and helpful attitude is crucial in providing excellent customer service.

Accepted Answer

All international brands & shopper stop in house brands also.

Same Merchandise we find out our family stores Or our Omni partner,

Last and final suggestions to customers, we try to convert similar product & color in any other brands in our store

Accepted Answer

Will arranged the same product from

near by store. and also gives him option of online

Accepted Answer

We will collect their contact and I will ans back that "I'll personally let u know when the product will arrive to d shop" so that they will be bit relaxed and satisfied in that moment

What are the brand's available in shoppers Stop? How will you deal with the customers when they want the same piece and that product is not available in store and the customer need that product only ,same pattern,same colour?

Top Shoppers Stop Customer Care Associate interview questions & answers

Popular interview questions of Customer Care Associate

Top HR questions asked in Shoppers Stop Customer Care Associate