Vizza Insurance Broking Services Interview Questions and Answers

Metrics used to measure process effectiveness include cycle time, throughput, quality, and customer satisfaction.

• Cycle time: the time it takes to complete a process from start to finish.

• Throughput: the rate at which a process produces outputs.

• Quality: the level of accuracy and consistency in the process outputs.

• Customer satisfaction: feedback from customers on the process outcomes.

Ensuring compliance and quality in process management involves setting clear standards, regular monitoring, continuous improvement, and effective communication.

• Establish clear standards and guidelines for processes

• Regularly monitor and audit processes to ensure compliance

• Implement continuous improvement initiatives to enhance quality

• Ensure effective communication and training for all stakeholders

• Use technology and automation to streamline processes and reduce errors

CRO stands for Contract Research Organization. Tools used include EDC systems, CTMS, and SAS.

• CROs are companies that provide research services to pharmaceutical and biotech companies

• EDC systems (Electronic Data Capture) are used to collect and manage clinical trial data

• CTMS (Clinical Trial Management System) is used to manage clinical trial operations

• SAS (Statistical Analysis System) is used for statistical analysis of clinical trial data

Web Analytics is the measurement, collection, analysis, and reporting of web data. AB Testing is a method of comparing two versions of a webpage to determine which one performs better.

• Web Analytics helps in understanding user behavior, traffic sources, and website performance.

• AB Testing helps in optimizing website design, content, and user experience.

• Examples of Web Analytics tools are Google Analytics, Adobe Analytics, and Piwik.

• Examples of AB Testing tools are Optimizely, V...read more

Digital marketing tools include social media platforms, email marketing software, SEO tools, analytics tools, and content management systems.

• Social media platforms like Facebook, Instagram, Twitter, and LinkedIn are essential for reaching and engaging with target audiences.

• Email marketing software such as Mailchimp, Constant Contact, and HubSpot help businesses send targeted and personalized emails to subscribers.

• SEO tools like SEMrush, Moz, and Ahrefs assist in optimizing we...read more