Asked in DMart
What would you do if a customer claimed they did not receive a free item associated with their purchase?
AnswerBot
1y
I would apologize to the customer and investigate the issue to find a resolution.
Apologize to the customer for the inconvenience
Ask the customer for details about the bill and the missing free item
Che...read more
gloriousfrog
13d
ex -
Scent salon and spa
LEAPS SOP for Handling Worst Customer Service Experiences L – Listen: Give the guest your full attention. Let them express their concerns completely without interrupting. Use active listening cues lik...read more
santosh kumar
10mo
1. Apologize and acknowledge their concern. 2. Ask for the bill and review it to confirm the free item was supposed to be included. 3. Check our system or with the staff who handled the transaction to...read more
santosh kumar
10mo
If a customer comes with a bill and claims they didn't receive a free item that was supposed to be included, I would:
D Prakash
1y
Firstly I will say sorry to the customer. I will take the bill and call the staff whoever has attend this customer, items and make sure if the free item is really missed and if so to hand over the mis...read more
Add answer anonymously...
Interview Questions Asked to Cash Officer at Other Companies
Stay ahead in your career. Get AmbitionBox app
Trusted by over 1.5 Crore job seekers to find their right fit company
80 L+
Reviews
10L+
Interviews
4 Cr+
Salaries
1.5 Cr+
Users
Contribute to help millions
AmbitionBox Awards
Get AmbitionBox app
Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2025 Info Edge (India) Ltd.
Follow Us
