AXA Business Services Interview Questions and Answers

Key tools of lean manufacturing include KANBAN, 5S, and Value Stream Mapping.

• KANBAN is a visual scheduling system used to manage inventory and production flow.

• 5S is a workplace organization method that involves sorting, simplifying, sweeping, standardizing, and sustaining.

• Value Stream Mapping is a tool used to analyze and improve the flow of materials and information in a process.

• Other tools include Just-In-Time (JIT) production, Total Productive Maintenance (TPM), and Contin...read more

I listened to their concerns, apologized for the inconvenience, and offered a solution that met their needs.

• Listen actively to the customer's complaint and let them express their concerns fully.

• Apologize for the inconvenience caused and empathize with their situation.

• Offer a solution that meets their needs and resolves the issue.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Maintain a positive and professional attitude throughout the interaction...read more

CCP stands for Critical Control Point which is a step in the process where control can be applied to prevent, eliminate or reduce a food safety hazard to an acceptable level. Critical Control Limit is the maximum or minimum value to which a biological, chemical or physical parameter must be controlled at a CCP to prevent, eliminate or reduce a food safety hazard to an acceptable level.

• CCP is a step in the process where control can be applied to prevent, eliminate or reduce a ...read more

One area of improvement for me is time management.

• Prioritize tasks based on importance and deadlines

• Use tools like calendars and to-do lists to stay organized

• Practice setting realistic goals and deadlines for projects

• Learn to delegate tasks when necessary to avoid feeling overwhelmed

Closed a deal with a skeptical client after multiple follow-ups and demonstrations

• Client was hesitant due to bad experience with previous vendor

• Provided detailed product information and addressed concerns

• Scheduled multiple demonstrations to showcase product capabilities

• Followed up regularly to maintain interest and build rapport

• Offered a trial period to gain trust and prove product value

• Closed the deal after building a strong relationship and demonstrating product effectivene...read more