SkillsCapital Interview Questions and Answers

Handling customer complaints involves active listening, empathy, prompt resolution, and follow-up.

• Listen attentively to the customer's complaint without interrupting

• Show empathy and understanding towards the customer's concerns

• Apologize for any inconvenience caused and assure the customer that their complaint will be addressed

• Resolve the complaint promptly and effectively, offering appropriate solutions or compensation if necessary

• Follow up with the customer to ensure their s...read more

PPAP stands for Production Part Approval Process. It is a standardized documentation process used in manufacturing to ensure that parts meet quality requirements.

• PPAP is a set of documents and records that manufacturers must submit to their customers to demonstrate that the production process can consistently produce parts that meet specifications.

• It includes documents such as control plans, process flow diagrams, measurement system analysis, and sample parts.

• PPAP helps ensur...read more

Six Sigma is a data-driven methodology used to improve business processes by reducing defects and variability.

• Six Sigma aims to achieve near-perfect quality by minimizing process variation.

• It uses statistical analysis to identify and eliminate the root causes of defects.

• The goal is to reduce defects to a level of 3.4 per million opportunities (DPMO).

• Six Sigma follows a structured approach known as DMAIC: Define, Measure, Analyze, Improve, and Control.

• It is widely used in indu...read more

PFMEA is a process used to identify and mitigate potential failures in a product or process.

• PFMEA stands for Process Failure Mode and Effects Analysis.

• It is a systematic approach to identify and prioritize potential failure modes and their effects.

• The process involves analyzing each step of a process or component to identify failure modes, their causes, and potential effects.

• Risk priority numbers (RPNs) are assigned to each failure mode to prioritize actions for mitigation.

• PF...read more

8D/SCAP is a problem-solving methodology used in quality assurance to identify, analyze, and resolve issues.

• 8D stands for Eight Disciplines and SCAP stands for Structured Problem Analysis and Correction.

• It is a systematic approach that involves a team-based problem-solving process.

• The 8D/SCAP methodology includes steps such as defining the problem, establishing a team, identifying root causes, implementing corrective actions, and preventing recurrence.

• It is commonly used in i...read more