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Dassault Systemes Customer Success Engineer Interview Questions and Answers

Updated 11 Mar 2024

Dassault Systemes Customer Success Engineer Interview Experiences

1 interview found

Customer Success Engineer Interview Questions & Answers

user image Anonymous

posted on 11 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via LinkedIn and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. The question asked based on you resume and your prior experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared on your resume

Interview questions from similar companies

Customer Success Manager Interview Questions & Answers

Adobe user image Anonymous

posted on 3 Apr 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your experience of upsell cross sell
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well about the roles of a CSAM

Customer Success Manager Interview Questions & Answers

Red Hat user image Arsheenkaur Budwal

posted on 4 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain a situation where you were stuck and because of CSM skill set you were able to deliver
  • Ans. 

    I was stuck in a situation where a customer was unhappy with our product, but using my CSM skills, I was able to turn the situation around and deliver a successful outcome.

    • Identified the root cause of the customer's dissatisfaction

    • Engaged in active listening to understand the customer's concerns

    • Developed a personalized action plan to address the issues

    • Provided ongoing support and follow-up to ensure customer satisfacti...

    • Answered by AI
    Add your answer
  • Q2. Detail it in Situation Action and Result Scenario
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. How did you overcome a roadblock on the product performance and managed the cx
  • Ans. 

    I overcame a roadblock on product performance by collaborating with the technical team to identify and resolve the issue, ensuring a positive customer experience.

    • Identified the specific issue impacting product performance

    • Collaborated with the technical team to troubleshoot and find a solution

    • Communicated transparently with the customer about the issue and resolution

    • Implemented necessary changes to prevent similar roadb

    • Answered by AI
    Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Share details of billing and it's growth over the year scenario for any of your churning account
    • Add your answer

Customer Success Manager Interview Questions & Answers

Adobe user image Anonymous

posted on 7 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General information about you amd your profile
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Indepth analysis on work experience and knowledge
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Knowledge check about the company and process
    • Add your answer

Customer Success Manager Interview Questions & Answers

Red Hat user image Priyadarshini Gandhi

posted on 30 Dec 2021

I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Challenges faced during customer escalation and how you dealt with it.
  • Ans. 

    During customer escalations, I focus on active listening, empathy, and finding a solution that meets the customer's needs.

    • Listen actively to the customer's concerns and acknowledge their frustration

    • Empathize with the customer's situation and show that you understand their perspective

    • Collaborate with the customer to find a solution that meets their needs and addresses their concerns

    • Communicate clearly and transparently ...

    • Answered by AI
    Add your answer
  • Q2. Explain a conflict happened in Team Project and how you managed.
    • Add your answer
  • Q3. How did you come across cultural or segmental conflict while handling your customers and how did you resolve it !
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself
Be true to situations
Read about Red Hat, it's values , it's culture , it's products.
Stick to your points while sharing your experience don't overdue

Senior Customer Success Manager Interview Questions & Answers

Citrix user image Anonymous

posted on 10 Dec 2021

I applied via Naukri.com and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basics of customer success - problem statements on playbooks, lifecycle management
    • Add your answer
  • Q2. About the company, market positioning, product line
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a good read on the company’s key operating policies

Customer Success Manager Interview Questions & Answers

Adobe user image Krishna Darshan

posted on 26 Feb 2022

I was interviewed before Feb 2021.

Round 1 - HR 

(3 Questions)

  • Q1. HR filters the candidates based on communication skill and knowledge, with "Tell me something unique about you" or Why Adobe should hire you?, kind of basic questions
  • Ans. I do deep research about the a/c before i face the customer and that has been contributing positively to the end results.
    • Answered by Krishna Darshan
    Add your answer
  • Q2. Describe your every work day
    • Add your answer
  • Q3. Describe a situation when yo were able display your integrity in your project at hand. Customers financial detals can be missused if integrity is quesionable. Customer inadverdantly shared her credit card ...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Adobe Customer Success Manager interview:
  • Customer success
  • Role of Customer sucess
  • Interview questions for Customer
Interview preparation tips for other job seekers - Study about companies past, present and th future forecasts.
More about working at Dassault Systemes

Dassault Systemes Interview FAQs

How many rounds are there in Dassault Systemes Customer Success Engineer interview?
Dassault Systemes interview process usually has 1 rounds. The most common rounds in the Dassault Systemes interview process are Technical.

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