Who is SME and what is the role of SME?

Question

Accepted Answer

SME stands for Subject Matter Expert. SMEs are individuals with specialized knowledge and expertise in a particular field.

SMEs are highly knowledgeable professionals who possess deep expertise in a specific subject area.
They are often sought after for their insights, advice, and guidance in their respective fields.
SMEs play a crucial role in providing expertise and support to organizations, teams, and projects.
They help in problem-solving, decision-making, and ensuring the successful implementation of initiatives.
For example, in a software development company, an SME in cybersecurity would provide guidance on securing the company's systems and networks.

Accepted Answer

SME contributes as one of the team members skilled enough to navigate the team, manage workflow, track/monitor performance and guide the team members to ensure that they're handling the contact effectively and efficiently. Apart from this arrange coaching/quality session, provide floor support, handle escalated email/calls and supervise the team in the absence of team captain or supervisor.

Who is SME and what is the role of SME?

Top Concentrix Corporation SME Operation interview questions & answers