How did you handle angry and frustrated Customer?
AnswerBot
2y
I listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apolog...read more
Oyindamola Omotehinse
4y
Try to calm them down whilst finding out the cause of their anger and rectify it
Khyati Rajput
4y
First understand the matter and then solve it peacefully
Anonymous
4y
Firstly I will apologise to the customer and then give the empathy and assurance to willing to help to the customer and listen to Cx problems carefully.
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