Can you tell me something about yourself? What do you know about Business Process Outsourcing (BPO)? What is your understanding of Concentrix? How do you handle irate customers?

Question

Accepted Answer

Experienced Customer Support Advisor with knowledge in Business Process Outsourcing (BPO) and expertise in handling irate customers.

I have worked as a Customer Support Advisor for several years, assisting customers with their inquiries and concerns.
I am familiar with Business Process Outsourcing (BPO) which involves contracting a specific business task to a third-party service provider.
Concentrix is a global business services company specializing in customer engagement and improving business performance.
To handle irate customers, I remain calm and empathetic, actively listen to their concerns, and work towards finding a satisfactory resolution.
I have successfully de-escalated situations by acknowledging the customer's frustration and offering solutions to address their issues.

Can you tell me something about yourself? What do you know about Business Process Outsourcing (BPO)? What is your understanding of Concentrix? How do you handle irate customers?

Popular interview questions of Customer Support Advisor

Top HR questions asked in Concentrix Corporation Customer Support Advisor