20+ Concentric Interview Questions and Answers

The service used for local server in Parrot OS is Apache.

• Apache is a popular open-source web server software.

• It is widely used for hosting websites and serving web content.

• Apache provides a robust and secure environment for running web applications.

• It supports various features like virtual hosting, SSL/TLS encryption, and URL rewriting.

• Parrot OS includes Apache as the default web server for local development.

BPO stands for Business Process Outsourcing. It involves contracting a third-party provider to handle specific business operations or processes.

• BPO involves outsourcing non-core business functions to specialized service providers.

• It helps companies focus on their core competencies and reduce operational costs.

• Examples of BPO services include customer support, data entry, payroll processing, and IT services.

• BPO companies may be located domestically or internationally, dependin...read more

The command used to make a directory in Linux is 'mkdir'.

• The 'mkdir' command is used to create a new directory in Linux.

• It can be used with various options to set permissions, create multiple directories, etc.

• For example, 'mkdir directory_name' creates a new directory with the specified name.

• To create multiple directories at once, use 'mkdir dir1 dir2 dir3'.

• To create directories with specific permissions, use 'mkdir -m directory_name'.

I will review the reason for denial and gather additional information to support the claim.

• Review the reason for denial

• Gather additional information to support the claim

• Consult with relevant parties such as medical professionals or legal experts

• Consider appealing the decision if appropriate

I assist customers by providing timely and accurate information, resolving issues efficiently, and ensuring their overall satisfaction.

• Providing prompt responses to customer inquiries

• Resolving customer issues effectively and efficiently

• Ensuring customer satisfaction through personalized service

• Offering solutions to meet customer needs and preferences

To convince customers to buy a credit card, highlight benefits like rewards, cashback, and convenience.

• Explain the rewards program and how they can earn points for every purchase.

• Highlight cashback offers on specific categories like groceries, dining, or travel.

• Emphasize the convenience of not carrying cash and the security features of the credit card.

• Offer introductory bonuses or waived annual fees to entice customers to sign up.

• Provide examples of how using a credit card ca...read more

To fix your Airtel payment bank problem, you can contact customer support for assistance.

• Contact Airtel payment bank customer support for help

• Provide details of the issue you are facing

• Follow the instructions provided by customer support to resolve the problem

Ohm's Law states that the current flowing through a conductor is directly proportional to the voltage applied across it and inversely proportional to its resistance.

• Ohm's Law is expressed as V = IR, where V is the voltage, I is the current, and R is the resistance.

• It helps in understanding the relationship between voltage, current, and resistance in an electrical circuit.

• For example, if the voltage is increased while the resistance remains constant, the current flowing throug...read more

Active Directory can be installed using the Server Manager or PowerShell.

• Open Server Manager and select Add Roles and Features

• Select Active Directory Domain Services and follow the wizard

• Alternatively, use PowerShell command Install-WindowsFeature AD-Domain-Services

• Configure the Active Directory after installation

I handle BPO collections by following up with clients, negotiating payment plans, and documenting all communication.

• Regularly follow up with clients to remind them of outstanding payments

• Negotiate payment plans with clients who are unable to pay in full

• Document all communication with clients regarding collections

• Escalate to higher management if necessary

Linux OS is an open-source operating system based on the Unix kernel.

• Linux OS is known for its stability, security, and flexibility.

• It is widely used in servers, embedded systems, and mobile devices.

• Examples of popular Linux distributions include Ubuntu, Fedora, and CentOS.

CCD stands for Charge-Coupled Device and TI Camera stands for Texas Instruments Camera.

• CCD is a type of image sensor used in digital cameras and video cameras.

• TI Camera refers to cameras developed by Texas Instruments, a technology company.

• CCD/TI Cameras are commonly used in various applications such as surveillance, photography, and scientific imaging.

• CCD/TI Cameras convert light into electrical signals for capturing and processing images.

• Examples of CCD/TI Cameras include t...read more

Concentrix is a global business services company specializing in customer engagement and improving business performance.

• Concentrix offers a wide range of services including customer care, technical support, and analytics.

• They have a global presence with operations in multiple countries.

• Concentrix is known for its focus on innovation and technology in delivering customer solutions.

Due date is the deadline for payment while statement date is the date when the bill is generated.

• Due date is the last day to make payment without incurring late fees or penalties.

• Statement date is the date when the bill is generated and shows the transactions made during the billing cycle.

• Due date and statement date are important for managing finances and avoiding late payments.

• For example, if the statement date is on the 15th of the month and the due date is on the 5th of th...read more

Concentrix is a global business services company specializing in customer engagement and improving business performance.

• Concentrix provides customer care, technical support, and sales services for various industries.

• They use technology and analytics to enhance customer interactions and drive business growth.

• Concentrix has a global presence with operations in multiple countries.

• They focus on delivering exceptional customer experiences and helping clients achieve their business...read more

The RCM process refers to Revenue Cycle Management, which involves the financial management of a healthcare organization.

• RCM is the process of managing the financial aspects of a healthcare organization, including billing, claims processing, and revenue generation.

• It involves various steps such as patient registration, insurance verification, coding and documentation, claim submission, payment posting, and denial management.

• The goal of RCM is to optimize revenue generation, r...read more

Office 365 is a cloud-based subscription service that provides access to Microsoft Office applications and other productivity services.

• Includes popular apps like Word, Excel, PowerPoint, and Outlook

• Offers cloud storage through OneDrive

• Allows collaboration and communication through Teams and SharePoint

• Provides security features like encryption and multi-factor authentication

Importance of communication skills in customer service

• Effective communication builds trust and rapport with customers

• Active listening helps to understand customer needs and resolve issues

• Clear and concise language avoids confusion and misunderstandings

• Empathy and positive language can de-escalate tense situations

• Examples: repeating customer concerns, summarizing solutions, using positive phrases like 'I can help with that'

Outlook is a personal information manager developed by Microsoft.

• It includes email, calendar, task manager, contact manager, and more.

• It can be used as a standalone application or with Microsoft Exchange Server.

• It allows users to organize and manage their personal and professional lives.

• It has features like email filtering, automatic replies, and scheduling meetings.

• It is available for Windows, Mac, and mobile devices.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.

• Good customer service can lead to customer satisfaction, loyalty, and repea...read more

BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware during the boot process.

• BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

• It also provides a platform for the operating system to communicate with the hardware.

• BIOS settings can be accessed and modified through a setup utility during boot time.

• BIOS has been replaced by UEFI (Unified Extensible Firmware Interface) in mo...read more