7 qc Tools ? Explain PPM ? How do you handle customer complaints ?

Question

Accepted Answer

7 QC tools are basic tools used for quality control. PPM stands for parts per million. Customer complaints are handled by investigating, resolving, and implementing corrective actions.

7 QC tools include check sheets, histograms, Pareto charts, cause-and-effect diagrams, control charts, scatter diagrams, and flowcharts.
PPM is a measurement used to quantify the number of defective parts in a million parts. It helps in assessing the quality level of a process.
Handling customer complaints involves listening to the customer, investigating the root cause of the issue, resolving the problem, and implementing corrective actions to prevent future occurrences.
Examples of handling customer complaints include offering refunds, replacements, or discounts, and improving product or service quality based on feedback.

7 qc Tools ? Explain PPM ? How do you handle customer complaints ?

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