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Chargebee Customer Success Manager Interview Questions and Answers

Updated 14 Aug 2024

Chargebee Customer Success Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Past exp - how was your journey
  • Ans. 

    My journey in customer success has been rewarding and filled with opportunities for growth.

    • Started as a customer support representative, gaining valuable experience in resolving customer issues

    • Transitioned to a customer success specialist role, focusing on proactive customer engagement and retention strategies

    • Promoted to Customer Success Manager, leading a team to drive customer satisfaction and success

    • Continuously lea...

  • Answered by AI
  • Q2. What excites you to work
  • Ans. 

    The opportunity to make a positive impact and help customers succeed drives my excitement to work.

    • I am passionate about building relationships and helping others achieve their goals.

    • Seeing the direct impact of my efforts on customer satisfaction and success motivates me.

    • The dynamic and ever-changing nature of customer success challenges me to continuously learn and grow.

    • Being part of a team that collaborates to solve p

  • Answered by AI
Round 2 - Assignment 

Chargebee VS recurly

Round 3 - Group Discussion 

Explanation of assignment

Round 4 - One-on-one 

(2 Questions)

  • Q1. What would I do in certain situations
  • Q2. How will I handle conflict

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Interview questions from similar companies

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
Round 2 - Assignment 

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

Round 3 - HR 

(1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About your current role and about Freshworks
Round 2 - One-on-one 

(4 Questions)

  • Q1. About current job, highlights, customer wins
  • Q2. Describe your current KPIs
  • Q3. Customer base managed
  • Q4. Arr of those accounts
  • Ans. 

    The question is asking about the average revenue per account (ARR) of those accounts.

    • ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.

    • For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
  • Answered Anonymously
  • Q2. How did you know or get about this job position opening?
  • Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
  • Answered Anonymously
  • Q3. What do you know about Byjus or any company in which you have applied for job?
  • Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
  • Answered Anonymously
  • Q4. Why do you want to work in our company?
  • Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and calm and don't think too much about questions and responses.
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀

I applied via Job lever and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Easy leetcode code 2 questions , HTML5 css javascript simple screen design

Round 2 - One-on-one 

(1 Question)

  • Q1. Oop, Simple coding javascript, react basic, sql basic

Interview Preparation Tips

Interview preparation tips for other job seekers - Take it easy and go with confidence which matters most

Interview Questionnaire 

32 Questions

  • Q1. Discussion on the rectangular board question asked in prev round
  • Q2. How will you implement a shuffle function for a playlist of songs
  • Ans. 

    Implementing a shuffle function for a playlist of songs

    • Create a new empty playlist

    • Randomly select a song from the original playlist and add it to the new playlist

    • Remove the selected song from the original playlist

    • Repeat until all songs have been added to the new playlist

    • Return the new shuffled playlist

  • Answered by AI
  • Q3. What is memory leak?
  • Ans. 

    Memory leak is a situation where a program fails to release memory it no longer needs.

    • Memory leaks can cause a program to consume more and more memory over time, eventually leading to crashes or other issues.

    • Memory leaks can be caused by programming errors such as not freeing memory after it is no longer needed.

    • Tools like valgrind can be used to detect memory leaks in C and C++ programs.

    • Examples of memory leaks include...

  • Answered by AI
  • Q4. What is the problem with arrays?
  • Ans. 

    Arrays have fixed size and can lead to memory wastage and performance issues.

    • Arrays have a fixed size and cannot be resized dynamically.

    • Inserting or deleting elements in an array can be time-consuming.

    • Arrays can lead to memory wastage if they are not fully utilized.

    • Arrays can cause performance issues if they are too large and need to be traversed frequently.

    • Arrays can also be prone to buffer overflow attacks.

    • Example: A...

  • Answered by AI
  • Q5. Write a function in javascript to hide text on mouse click
  • Ans. 

    Function to hide text on mouse click in JavaScript

    • Create a function that takes an element as input

    • Add an event listener to the element for a mouse click

    • Toggle the element's display property between 'none' and its original value

  • Answered by AI
  • Q6. A unsorted array was given and a number x.find out the two elements whose sum is equal to x
  • Ans. 

    Find two elements in an unsorted array whose sum is equal to a given number x.

    • Use a hash table to store the difference between x and each element in the array.

    • Iterate through the array and check if the current element is in the hash table.

    • Return the pair of elements that add up to x.

  • Answered by AI
  • Q7. More questions on basic OS concepts related to storage, memory
  • Q8. Puzzle : -----/
  • Q9. What is BST ?
  • Ans. 

    BST stands for Binary Search Tree, a data structure used for efficient searching and sorting operations.

    • BST is a tree-like data structure where each node has at most two children.

    • The left child of a node contains a value less than the parent node, while the right child contains a value greater than the parent node.

    • BST allows for efficient searching and sorting operations with a time complexity of O(log n).

    • Examples of a...

  • Answered by AI
  • Q10. How many BSTs are possible with two nodes and three nodes?
  • Ans. 

    Number of possible BSTs with 2 and 3 nodes.

    • For 2 nodes, only 2 BSTs are possible.

    • For 3 nodes, 5 BSTs are possible.

    • Number of BSTs can be calculated using Catalan numbers formula.

    • Catalan(2) = 2, Catalan(3) = 5.

  • Answered by AI
  • Q11. How many trees are possible with two and three nodes?
  • Ans. 

    Answering the question about possible trees with two and three nodes.

    • For two nodes, there is only one possible tree.

    • For three nodes, there are three possible trees.

    • The formula for calculating the number of possible trees with n nodes is (2n-3)!!.

    • The double exclamation mark represents the double factorial function.

    • The double factorial function is defined as n!! = n(n-2)(n-4)...(1 or 2).

  • Answered by AI
  • Q12. Puzzle : 100 people are standing in a circle .each one is allowed to shoot a person infront of him and he hands the gun to the next to next person for e.g 1st person kills 2nd and hands gun to 3rd .This c...
  • Q13. What is indexing? Why it is used?
  • Q14. What are B+ trees?what is the advantage?
  • Ans. 

    B+ trees are balanced trees used for indexing and searching large amounts of data.

    • B+ trees are similar to binary search trees but have multiple keys per node.

    • They are commonly used in databases and file systems.

    • B+ trees have a high fanout, reducing the number of disk accesses required for searching.

    • They are also self-balancing, ensuring efficient performance even with large amounts of data.

    • Example: In a database, a B+ ...

  • Answered by AI
  • Q15. Any questions you want to ask?
  • Ans. 

    Yes, I have a few questions.

    • Can you tell me more about the team I'll be working with?

    • What is the company culture like?

    • What are the biggest challenges the team is currently facing?

    • Can you walk me through the development process for a typical project?

    • What opportunities are there for professional growth and development?

  • Answered by AI
  • Q16. Asked me about the skills i have mentioned in my resume
  • Q17. Which data structure i like?
  • Ans. 

    I prefer hash tables for their constant time lookup and insertion.

    • Hash tables are efficient for storing and retrieving data.

    • They have constant time complexity for both insertion and lookup.

    • They can be implemented using arrays or linked lists.

    • Examples include Python's dictionary and Java's HashMap.

  • Answered by AI
  • Q18. Can you implement a stack using queue
  • Ans. 

    Yes, we can implement a stack using two queues.

    • Push operation: Enqueue the element to the first queue.

    • Pop operation: Dequeue all elements from the first queue and enqueue them to the second queue until the last element. Dequeue and return the last element. Swap the names of the queues.

    • Top operation: Same as pop operation but don't dequeue the last element.

    • Example: Push 1, 2, 3. Queue 1: 1 2 3. Queue 2: empty. Pop opera...

  • Answered by AI
  • Q19. Two arrays of arrival time of trains and departure time of trains were given. find the minimum no of platforms require so that no collision occurs
  • Ans. 

    Find minimum no of platforms required to avoid collision between trains based on their arrival and departure times.

    • Sort both arrays in ascending order

    • Initialize platform count and max count to 1

    • Loop through both arrays and compare arrival and departure times

    • If arrival time is less than or equal to departure time, increment platform count

    • Else, decrement platform count

    • Update max count if platform count is greater than ma

  • Answered by AI
  • Q20. What is JVM ? Difference between JVM and compiler
  • Ans. 

    JVM stands for Java Virtual Machine. It is an abstract machine that provides a runtime environment for Java programs.

    • JVM is responsible for interpreting the compiled Java code and executing it.

    • It provides platform independence by converting bytecode into machine-specific code.

    • JVM has various components like class loader, bytecode verifier, and execution engine.

    • Compiler converts source code into bytecode, while JVM exec...

  • Answered by AI
  • Q21. He asked me to write a html code for a page design he gave
  • Q22. He asked me to write a query for a relational schema and problem statement given by him
  • Q23. Tell me about Yourself
  • Ans. 

    I am a software engineer with experience in developing web applications and a passion for learning new technologies.

    • Experienced in developing web applications using technologies such as Java, Spring, and Angular

    • Passionate about learning new technologies and keeping up with industry trends

    • Strong problem-solving skills and ability to work in a team environment

    • Completed a Bachelor's degree in Computer Science from XYZ Uni

  • Answered by AI
  • Q24. She asked me if i was nervous
  • Q25. What do i know about PayTM ?
  • Ans. 

    PayTM is an Indian e-commerce payment system and digital wallet company.

    • PayTM was founded in 2010 by Vijay Shekhar Sharma.

    • It started as a mobile recharge and bill payment platform.

    • PayTM has expanded to offer services like online shopping, movie ticket booking, and travel bookings.

    • It also offers a digital wallet that can be used to pay for various services and products.

    • PayTM has over 350 million registered users and is ...

  • Answered by AI
  • Q26. Any feature i would like to add in PayTM app?
  • Ans. 

    I would like to add a feature for splitting bills among friends.

    • The feature would allow users to split bills for movies, dinners, etc.

    • Users can select friends from their contact list and split the bill equally or unequally.

    • The app would send a notification to the selected friends to pay their share.

    • The feature would make it easier for users to split expenses and avoid awkward conversations.

    • It would also encourage more

  • Answered by AI
  • Q27. What is my favourite app and any improvements in it which i want to implement?
  • Ans. 

    My favourite app is Spotify. I would like to see improvements in the algorithm for personalized playlists.

    • Improved algorithm for personalized playlists

    • Better integration with social media platforms

    • Option to create collaborative playlists with friends

  • Answered by AI
  • Q28. She asked me about my school and which school i like the most and why?
  • Q29. She asked me about my family
  • Q30. What is my favourite subject?
  • Ans. 

    My favourite subject is Computer Science.

    • I enjoy programming and problem-solving.

    • I find algorithms and data structures fascinating.

    • I am interested in artificial intelligence and machine learning.

    • I like learning about new technologies and keeping up with industry trends.

  • Answered by AI
  • Q31. Have i ever been to delhi?
  • Q32. Why do I choose NIT Hamirpur? what do i like about Hamirpur?
  • Ans. 

    I choose NIT Hamirpur because of its excellent academic reputation and beautiful campus.

    • NIT Hamirpur has a strong focus on academics and research, which aligns with my career goals.

    • The campus is located in a serene and picturesque location, which provides a conducive environment for learning.

    • The faculty members are highly experienced and knowledgeable, and are always willing to help students.

    • The college has state-of-th...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: General aptitude was easy.It was of 30 mins.
Next technical aptitude and coding questions were of 50 mins duration.
Technical aptitude questions were from OS,C,C++,DBMS.Questions were based on basic concepts.
There were 3 coding questions.
1.A girl eat fish of exact length of 10.She can cut the fish to get the desired length.An array of lengths of fish and maximum possible cuts allowed were given.Find out the max number of fish the girl can eat.
2. A 2-D rectangular board which contains sand grains : 'o' ,obstacles: 'x' and empty cells : '.' .The board is kept vertical. The sand grain can move down into and empty cell but it cannot cross obstacle. find out the final position of all sand grains in the board.
3.It was question on subsequence .
Tips: Just keep your basic concepts clear. Practice questions on strings,dynamic programming and recursion.Go through Geeksforgeeks .It'll help you a lot.
Duration: 80mins minutes
Total Questions: 50

Round: Technical Interview
Experience: The interviewer was very calm and polite. He was giving me hints and enough time to solve the questions.
Tips: Keep talking with the interviewer .Discuss your approach. Do take hints they give you.

Round: Technical Interview
Experience: I was stuck in one or two questions but they keep giving me hints. Interviewers were very nice. They were asking me the approach for each question. They were very cool.

Tips: Stay calm and go ahead. Apply whatever basic knowledge you have . keep asking doubts for the questions if you have any.

Round: Technical Interview
Experience: He asked me about my projects. What was my role. It was an hour long round. Enough time was given to solve each question.I was asked to write code with minimum complexity.
Tips: Keep discussing the questions. Try to reach to the best approach .keep smiling.Never fake your resume.

Round: HR Interview
Experience: The HR was very polite.I was a bit nervous at first but then I was relaxed.
Tips: Just be yourself .You are almost done when you are selected for HR. :) Keep Smiling and be confident about what ever you say.

General Tips: Be confident and have clear basic concepts of all subjects.
Skill Tips: Practise as many questions as you can on geeksforgeeks.
Skills: Coding skills, Logical skills, Aptitude, Basic Knowledge of DBMS
College Name: NIT Hamirpur
Motivation: My recent project work related to E-commerce and the reputation and ecstatic growth of the company in recent months.
Funny Moments: after one of the technical round , interviewer asked me if i had any questions about the company.I asked them what kind of rewards will be given .. do you guys go for trips and get any free coupons :P

Skills evaluated in this interview

Interview Questionnaire 

7 Questions

  • Q1. Given an array find the number of conitnuous sequences having equal number of 0's and 1's
  • Ans. 

    Count the number of continuous sequences with equal number of 0's and 1's in an array.

    • Iterate through the array and keep track of the count of 0's and 1's encountered so far.

    • Store the difference between the counts in a hash table and increment the count for that difference.

    • If the difference is already present in the hash table, add the count to the existing value.

    • Return the sum of all values in the hash table.

  • Answered by AI
  • Q2. Number of substrngs which are palindrome
  • Ans. 

    Count the number of palindromic substrings in a given string.

    • A substring is a contiguous sequence of characters within a string.

    • A palindrome is a string that reads the same backward as forward.

    • Use dynamic programming to count all palindromic substrings.

    • Time complexity can be reduced to O(n^2) using Manacher's algorithm.

  • Answered by AI
  • Q3. Longest Palindrom in a string in O(n)
  • Ans. 

    Find the longest palindrome in a given string in linear time complexity.

    • Use Manacher's algorithm to find the longest palindrome in a string in O(n) time complexity.

    • The algorithm involves preprocessing the string to add special characters to handle even and odd length palindromes.

    • Then, it uses a combination of dynamic programming and symmetry properties to find the longest palindrome.

    • For example, in the string 'babad',

  • Answered by AI
  • Q4. Find the value of pie
  • Ans. 

    The value of pie is a mathematical constant approximately equal to 3.14159.

    • Pie is the ratio of the circumference of a circle to its diameter.

    • It is an irrational number, meaning it cannot be expressed as a finite decimal or fraction.

    • Pie is commonly used in geometry and trigonometry calculations.

    • The value of pie is often approximated as 3.14 or 22/7.

  • Answered by AI
  • Q5. Project discussion
  • Q6. Tell me about yourself
  • Ans. 

    I am a passionate software engineer with experience in developing web applications using various technologies.

    • Experienced in developing web applications using HTML, CSS, JavaScript, and frameworks like React and Angular

    • Proficient in backend development with Node.js and databases like MongoDB and MySQL

    • Familiar with version control systems like Git and deployment tools like Docker

    • Strong problem-solving skills and ability

  • Answered by AI
  • Q7. Will u be able to fit in the company ?
  • Ans. 

    Yes, I believe I will be able to fit in the company based on my experience, skills, and values.

    • I have experience working in diverse teams and adapting to different work cultures.

    • I share the company's values and vision, which align with my own.

    • I am eager to learn and contribute to the team, fostering a positive work environment.

    • I have strong communication skills, which are essential for collaboration and teamwork.

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 20 minutes
Total Questions: 20

Round: Technical Interview
Experience: Nice
Tips: Cormen
Programming contests
Interviewbit.com
geeksforgeeks.com

Round: Technical Interview
Experience: niice
Tips: Cormen
Programming contests
Interviewbit.com
geeksforgeeks.com

Round: Technical Interview
Experience: nice
Tips: do some projects

Round: HR Interview
Experience: nice
Tips: read on google on how to answer such questions

General Tips: geeksforgeeks.com
Skill Tips: Cormen
Programming contests
Interviewbit.com
geeksforgeeks.com
Skills: c , algorithms , data structures
College Name: Delhi Technological University, Delhi

Skills evaluated in this interview

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Assignment 

How to maintain control spillage

Round 2 - One-on-one 

(1 Question)

  • Q1. Details explantion of f&v stages
  • Ans. 

    F&V stages refer to the different stages of fruits and vegetables from harvesting to consumption.

    • The first stage is harvesting, where the produce is picked from the plant.

    • The second stage is grading, where the produce is sorted based on quality and size.

    • The third stage is packaging, where the produce is packed for transportation and storage.

    • The fourth stage is transportation, where the produce is transported to the mar...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you thing your a customer then you will maintain qty

Interview Questionnaire 

1 Question

  • Q1. Strings, arrays, dp

Chargebee Interview FAQs

How many rounds are there in Chargebee Customer Success Manager interview?
Chargebee interview process usually has 4 rounds. The most common rounds in the Chargebee interview process are One-on-one Round, Assignment and Group Discussion.

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Chargebee Customer Success Manager Interview Process

based on 1 interview

Interview experience

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Excellent
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Chargebee Customer Success Manager Salary
based on 20 salaries
₹14 L/yr - ₹20.6 L/yr
42% more than the average Customer Success Manager Salary in India
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Chargebee Customer Success Manager Reviews and Ratings

based on 4 reviews

4.7/5

Rating in categories

3.9

Skill development

4.5

Work-life balance

3.8

Salary

3.9

Job security

4.5

Company culture

3.6

Promotions

4.5

Work satisfaction

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