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I applied via Fresherworld.com and was interviewed before Jun 2020. There were 3 interview rounds.
I would manage client's queries by actively listening, providing clear and concise responses, and following up to ensure satisfaction.
Actively listen to the client's query to fully understand their concerns
Provide clear and concise responses to address their questions or issues
Offer additional assistance or resources if needed
Follow up with the client to ensure their query has been resolved and they are satisfied
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