What is customer service, customer support, escalation?

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Customer service involves providing assistance and support to customers, while customer support focuses on resolving issues and answering questions. Escalation is the process of escalating a customer's concern to a higher level of support.

Customer service involves assisting customers with their inquiries, providing information, and ensuring their satisfaction.
Customer support involves addressing and resolving customer issues, answering questions, and providing technical assistance.
Escalation occurs when a customer's concern cannot be resolved at the initial level of support and needs to be escalated to a higher level of authority or expertise.
Examples of escalation include transferring a customer to a supervisor for further assistance or involving a specialized team to address a complex issue.

What is customer service, customer support, escalation?

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