
BPO+


BPO+ Interview Questions and Answers
Q1. Tell me about business process outsourcing?
Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.
BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.
BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.
BPO can be done onshore, nearshore, or offshore depending on the location of the outsourcing company.
Examples of B...read more
Q2. How to handle the customer anger
Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to de-escalate the situation
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction
Q3. What is bpo?
BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.
BPO is a cost-effective way for companies to outsource non-core business activities such as customer service, data entry, and accounting.
BPO services are typically provided by companies in countries with lower labor costs, such as India and the Philippines.
BPO can help companies focus on their core competencies and improve efficiency.
Examples of ...read more
Q4. How will you handle your customer
I will handle my customer with empathy, active listening, and prompt resolution of their concerns.
Listen actively to understand their concerns
Show empathy and understanding towards their situation
Provide prompt resolution to their issues
Maintain a positive and professional attitude throughout the interaction
Q5. Difference between Customer support and BPO?
Customer support is a part of BPO which deals with providing assistance to customers regarding products or services.
BPO includes a wide range of services like customer support, technical support, sales, etc.
Customer support is specifically focused on addressing customer queries and concerns.
BPO may involve outsourcing services to other countries for cost-effectiveness.
Customer support may be provided through various channels like phone, email, chat, etc.
BPO may also involve b...read more
Q6. Speak on any Historical Building.
Taj Mahal - A white marble mausoleum in Agra, India
Built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal
Considered as one of the Seven Wonders of the World
Construction took over 20 years to complete
Inscribed with Quranic verses and intricate floral designs
Attracts millions of tourists every year
Q7. What is your typing speed on desktop
My typing speed on desktop is 70 words per minute.
My typing speed on desktop is 70 words per minute.
I have experience in data entry tasks that require fast typing skills.
I regularly practice typing to maintain and improve my speed.
I am proficient in using keyboard shortcuts to enhance my typing efficiency.
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