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BPO+ Interview Questions and Answers

Updated 26 Jul 2024

Q1. Tell me about business process outsourcing?

Ans.

Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.

  • BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.

  • BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.

  • BPO can be done onshore, nearshore, or offshore depending on the location of the outsourcing company.

  • Examples of B...read more

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Q2. How to handle the customer anger

Ans.

Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

  • Stay calm and composed to de-escalate the situation

  • Listen actively to understand the customer's concerns

  • Empathize with the customer's emotions and show understanding

  • Apologize sincerely for any inconvenience caused

  • Offer solutions or alternatives to address the customer's issue

  • Follow up with the customer to ensure their satisfaction

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Q3. What is bpo?

Ans.

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.

  • BPO is a cost-effective way for companies to outsource non-core business activities such as customer service, data entry, and accounting.

  • BPO services are typically provided by companies in countries with lower labor costs, such as India and the Philippines.

  • BPO can help companies focus on their core competencies and improve efficiency.

  • Examples of ...read more

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Q4. How will you handle your customer

Ans.

I will handle my customer with empathy, active listening, and prompt resolution of their concerns.

  • Listen actively to understand their concerns

  • Show empathy and understanding towards their situation

  • Provide prompt resolution to their issues

  • Maintain a positive and professional attitude throughout the interaction

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Q5. Difference between Customer support and BPO?

Ans.

Customer support is a part of BPO which deals with providing assistance to customers regarding products or services.

  • BPO includes a wide range of services like customer support, technical support, sales, etc.

  • Customer support is specifically focused on addressing customer queries and concerns.

  • BPO may involve outsourcing services to other countries for cost-effectiveness.

  • Customer support may be provided through various channels like phone, email, chat, etc.

  • BPO may also involve b...read more

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Q6. Speak on any Historical Building.

Ans.

Taj Mahal - A white marble mausoleum in Agra, India

  • Built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal

  • Considered as one of the Seven Wonders of the World

  • Construction took over 20 years to complete

  • Inscribed with Quranic verses and intricate floral designs

  • Attracts millions of tourists every year

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Q7. What is your typing speed on desktop

Ans.

My typing speed on desktop is 70 words per minute.

  • My typing speed on desktop is 70 words per minute.

  • I have experience in data entry tasks that require fast typing skills.

  • I regularly practice typing to maintain and improve my speed.

  • I am proficient in using keyboard shortcuts to enhance my typing efficiency.

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