BPO+ Interview Questions and Answers

Business process outsourcing (BPO) is the practice of hiring a third-party company to handle specific business processes.

• BPO is a cost-effective way for companies to handle non-core business functions such as customer service, accounting, and human resources.

• BPO companies are typically located in countries with lower labor costs, such as India and the Philippines.

• BPO can be done onshore, nearshore, or offshore depending on the location of the outsourcing company.

• Examples of B...read more

Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

• Stay calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.

• BPO is a cost-effective way for companies to outsource non-core business activities such as customer service, data entry, and accounting.

• BPO services are typically provided by companies in countries with lower labor costs, such as India and the Philippines.

• BPO can help companies focus on their core competencies and improve efficiency.

• Examples of ...read more

I will handle my customer with empathy, active listening, and prompt resolution of their concerns.

• Listen actively to understand their concerns

• Show empathy and understanding towards their situation

• Provide prompt resolution to their issues

• Maintain a positive and professional attitude throughout the interaction

Customer support is a part of BPO which deals with providing assistance to customers regarding products or services.

• BPO includes a wide range of services like customer support, technical support, sales, etc.

• Customer support is specifically focused on addressing customer queries and concerns.

• BPO may involve outsourcing services to other countries for cost-effectiveness.

• Customer support may be provided through various channels like phone, email, chat, etc.

• BPO may also involve b...read more

Taj Mahal - A white marble mausoleum in Agra, India

• Built by Mughal Emperor Shah Jahan in memory of his wife Mumtaz Mahal

• Considered as one of the Seven Wonders of the World

• Construction took over 20 years to complete

• Inscribed with Quranic verses and intricate floral designs

• Attracts millions of tourists every year