When customer was angry for your service then how you manage this situation?

Question

Accepted Answer

When a customer is angry, I manage the situation by actively listening, empathizing, apologizing, and offering a solution.

Listen attentively to the customer's concerns and let them vent their frustrations.
Show empathy by acknowledging their feelings and assuring them that their concerns are valid.
Apologize sincerely for any inconvenience caused and take responsibility for the issue.
Offer a solution or propose alternatives to resolve the problem and meet the customer's needs.
Follow up with the customer to ensure their satisfaction and maintain a positive relationship.

Accepted Answer

I listing peacefully customer problem. And analysts the problem after they are stoping their angryness after I giving to small smile on my face and saying, no problem sir I'll handle everything you sit hear patiencely I quickly solved your problem.

When customer was angry for your service then how you manage this situation?

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