What is cross selling and up selling?

Question

Accepted Answer

Cross selling is selling related or complementary products to a customer, while up selling is persuading a customer to buy a more expensive version of the product they are interested in.

Cross selling involves offering additional products or services that complement the original purchase.
Up selling involves convincing the customer to purchase a higher-end or more expensive version of the product they are interested in.
Both techniques aim to increase the value of the sale and enhance the customer's overall experience.
Example of cross selling: A customer buying a laptop is offered a laptop bag and antivirus software.
Example of up selling: A customer interested in a basic smartphone is persuaded to buy a premium model with more features.

What is cross selling and up selling?

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