How you manage irate customers?

Question

Accepted Answer

I listen to their concerns, empathize with them, and offer a solution to their problem.

Listen actively to their complaints without interrupting them.
Empathize with their situation and show that you understand their frustration.
Offer a solution to their problem and follow up to ensure their satisfaction.
Remain calm and professional throughout the interaction.
Apologize for any inconvenience caused and take responsibility for the issue.
Provide options to resolve the issue and let the customer choose the best one.
Thank the customer for bringing the issue to your attention and for their patience.
Document the interaction and share feedback with the team to prevent similar issues in the future.

Popular interview questions of Senior Customer Relation Executive