Brief me about the Ticket Management SLAs and OLAs set. How should the metrics be measured to ensure the numbers around 100%?
AnswerBot
1y
Ticket Management SLAs and OLAs should be measured using relevant metrics to ensure 100% compliance.
Define clear and specific SLAs and OLAs for ticket management
Identify relevant metrics such as respo...read more
Help your peers!
Add answer anonymously...
Top BA Continuum Analyst interview questions & answers
Popular interview questions of Analyst
Top HR questions asked in BA Continuum Analyst
Stay ahead in your career. Get AmbitionBox app
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+
Reviews
4 L+
Interviews
4 Cr+
Salaries
1 Cr+
Users/Month
Contribute to help millions
Get AmbitionBox app
Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.
Follow us
