Tell us about voice process and insurance

Question

Accepted Answer

Voice process in insurance involves handling customer queries and claims over the phone.

Voice process is a customer service channel where clients interact with representatives over the phone
In insurance, voice process involves handling queries related to policy coverage, claims, and premiums
Representatives need to have good communication skills and knowledge of insurance policies and procedures
Voice process also involves documenting customer interactions and updating policy information
Examples of voice process in insurance include handling claims for car accidents, medical emergencies, and property damage

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