What you do , when found customer fake notes on counter? What is the process bank do?

Question

Accepted Answer

The bank follows a strict process when fake notes are found on the counter.

Immediately inform the customer that the note is fake and cannot be accepted
Retain the fake note and provide a receipt to the customer
Inform the branch manager and the local police authorities
Fill out a Suspicious Transaction Report (STR) and submit it to the concerned authorities
Train the staff to identify fake notes and conduct regular checks on cash counters
Ensure that the CCTV footage is preserved for investigation purposes

Accepted Answer

I have returned to the customer it is fake we cannot accepted.

Accepted Answer

When found customer fake notes on counter the bank will do to go to the police station.

Accepted Answer

As per process ,  when I found fake not on counter 1st inform to customer and give him to counter fake note received take customer signature on counter acknowledge form..Do not returned notes ..enter the all notes details on form like denomination, amount, notes no ..and report to bank AMC department..

What you do , when found customer fake notes on counter? What is the process bank do?

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