How would you handle an angry customer when you having several more customers to deal and 15 rtgs at cut off time ..

Question

Accepted Answer

I would prioritize the angry customer while efficiently managing the other customers and RTGs.

Acknowledge the customer's anger and apologize for any inconvenience caused
Listen actively to understand their concerns and empathize with their frustration
Offer a solution or alternative that addresses their issue
If necessary, involve a higher authority or supervisor to resolve the problem
Ensure that the other customers and RTGs are not neglected by delegating tasks or seeking assistance from colleagues
Maintain a calm and professional demeanor throughout the interaction

Accepted Answer

Dealing with angry customer like dealing with child becz they don't listen any think that time so when they are angry so talk to tham camly ask for water and solve ther query one bye one talk about some there benefits which he goted like discount or offers and so he wiil be happy

Accepted Answer

Dealing with an angry customer is an art of convincing and making them believe that there all queries will be sorted at the prescribed time.

How would you handle an angry customer when you having several more customers to deal and 15 rtgs at cut off time ..

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