What happens if a seller is adamant on not understanding a policy and you can't do anything plus you cannot say No to the seller too?

Question

Accepted Answer

If a seller is adamant on not understanding a policy, try to explain it in a different way and provide examples. If they still refuse, escalate to a higher authority.

Try to understand the seller's perspective and address their concerns
Provide clear and concise explanations of the policy
Use examples to illustrate the policy
If the seller still refuses to comply, escalate the issue to a higher authority

Accepted Answer

need to give him some time so that he will understand the same but if still things will not improve then need to change the plan

Accepted Answer

If a seller is adamant on not understanding a policy, try to explain it in a different way and provide examples. If they still refuse, escalate to a higher authority.

Try to understand the seller's perspective and address their concerns
Provide clear and concise explanations of the policy
Use examples to illustrate the policy
If the seller still refuses to comply, escalate the issue to a higher authority
Politely convince the seller and give deep explanation for the policies and empathy apology to CX

Accepted Answer

If a seller is adamant on not understanding a policy, try to explain it in a different way and provide examples. If they still refuse, escalate to a higher authority.

Try to understand the seller's perspective and address their concerns
Provide clear and concise explanations of the policy
Use examples to illustrate the policy
If the seller still refuses to comply, escalate the issue to a higher authority

Accepted Answer

If a seller is adamant on not understanding a policy, try to explain it in a different way and provide examples. If they still refuse, escalate to a higher authority.

Accepted Answer

Politely convince the seller and give deep explanation for the policies and empathy apology to CX

Accepted Answer

For Email process:

Empathize with the seller. Acknowledge the issue that the seller is facing. Do a positive positioning of phrases. Share relevant to the point help pages of the policy. Also guide the seller on why the policy is there and how it affects our customers and our selling partners. Thank the seller. Ask for any additional assistance of required. Close the mail.

Accepted Answer

If a seller is adamant on not understanding a policy, try to explain it in a different way and provide examples. If they still refuse, escalate to a higher authority.

Try to understand the seller's perspective and address their concerns
Provide clear and concise explanations of the policy
Use examples to illustrate the policy
If the seller still refuses to comply, escalate the issue to a higher authority

Accepted Answer

Politely convince the seller and give deep explanation for the policies

Accepted Answer

even if they are not ready to understand tell them that you are sharing the policy on mail ask them to go through the policy once and then tell them that you are creating a follow up with them to clarif...read more

Accepted Answer

Hear their side of story first. Then tell the policy and even if they are not ready to understand tell them that you are sharing the policy on mail ask them to go through the policy once and then tell them that you are creating a follow up with them to clarify on any poin. This will show your support and trust side to the seller. Even after doing all this the seller is not understanding anything or doesn't want to understand then escalate this to senior. Always remember that you should never say NO. Instill the 16 leadership principles of Amazon inside you and start helping the customers after that. Thank you.

What happens if a seller is adamant on not understanding a policy and you can't do anything plus you cannot say No to the seller too?

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